What Does PEBCAK Error Mean?

A PEBCAK Error is a derogatory term used by support and technical staffers to describe an end user that is having problems using an application on their workstation or the workstation itself. The term itself is an acronym standing for “Problem Exists Between Chair and Keyboard” and insiduates that the end user in question is the source of the problem.


Techopedia Explains PEBCAK Error

The term is usually used when the issue being addressed is a basic user error. For example, where the user has the CAPS LOCK key pressed down used during password entry.

A PEBCAK Error can be used in a lighthearted way to explain what the issue was when an end user just can’t get something right. It can also be used to taunt technical staffers who make a error. Being a derogatory term, it should not be used outside of the support department, and not referenced in trouble tickets. Keep it an inside joke among yourselves.


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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…