Tech moves fast! Stay ahead of the curve with Techopedia!
Join nearly 200,000 subscribers who receive actionable tech insights from Techopedia.
Speech analytics is the process of extracting relevant and vital content from a recorded audio file. It has the capability to automatically identify, categorize and cross-reference important information regarding what is being said or the actual substance or meaning of the speech, not just individual words. In order to make this possible, speech analytics makes use of several types of software applications like automatic speech recognition and audio mining tools.
There are three major approaches in speech analytics: speech-to-text, direct phrase recognition, and phonetics.