Customer Feedback Management (CFM)
Definition - What does Customer Feedback Management (CFM) mean?
CFM is an organized or central way for companies to take customer complaints, ideas, suggestions or requests and turn them into products. The goal is to use customer feedback to expand services and products in a way that is likely to appeal to customers. CFM software helps to collect, organize and analyze customer feedback, allowing companies to better respond to market changes and meet customer demands.