CRM Customer Service Solution
Definition - What does CRM Customer Service Solution mean?
Techopedia explains CRM Customer Service Solution
Along with providing an accessible clearing house of information, a CRM customer service tool can help users to manage accounts differently to meet customer service goals. The specific customer service element of this type of program often compliments a greater suite of tools for customer relationship management. Customer relationship management is widely defined as a resource that can help form relationships with existing customers. It can also help companies generate sales leads, find potential clients and connect with other business contacts. Other parts of a customer relationship management solution may include analytics, tech support or appointment-setting systems, as well as other defined areas of customer relationship management such as sales force automation and product management.