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Remote monitoring and management (RMM) is a collection of information technology tools that are loaded to client workstations and servers. These tools gather information regarding the applications and hardware operating in the client’s location as well as supply activity reports to the IT service provider, allowing them to resolve any issues. RMM usually provides a set of IT management tools like trouble ticket tracking, remote desktop monitoring, support and user information through a complete interface.
RMM is the proactive, remote tracking of network and computer health. RMM helps to enhance the overall performance of present technical support staff and take advantage of resources in a much better manner.
IT service providers employ RMM tools to effectively handle their clients' IT requirements. With RMM, technicians can increase productivity by monitoring various workstations and multiple clients simultaneously. They can also quickly resolve issues even before the clients experience these issues in their environment. The RMM solution also helps to automate scheduled maintenance tasks.
Several RMM tools make use of agent technology, allowing the direct control over applications operating on a system. Remote agents have the ability to connect without any firewall issues, VPNs, or configuring routers, and to carry out the requirements of their clients even when offline. With RMM tools, the technicians can fix issues without ever signing directly in to the infected machine with the help of the agent and console, even if the client is still using a server or computer.
The RMM is capable of detecting problems, reporting them back to the service providers, and permitting technical experts to fix these problems remotely. In addition, RMM solutions offer highly effective management and maintenance functions. Active maintenance consists of managing and deploying OS updates, defragmenting hard disks, updating antivirus definitions, and so on.
RMM is a highly effective administration tool for system administrators. RMM tools can also be used to automate processes by means of scripting.