Information Technology Infrastructure Library Change Management

The ITIL change management process is part of the Service Transition phase of the ITIL framework. It incorporates changes made to any IT component i.e. hardware, software, communication and all processes that directly or indirectly affects live IT operations. The ITIL change management process requires that each change must pass a change management process before being approved and implemented.

This includes assessing and evaluating changes, planning and authorizing them, followed by closing change requests. Moreover, ITIL change management also ensures that each change request is continuously tracked from its inception to completion, with detailed documentation of each process involved in the change implementation.