Information Technology Infrastructure Library (ITIL) Incident Management
Definition - What does Information Technology Infrastructure Library (ITIL) Incident Management mean?
Information technology infrastructure library (ITIL) incident management is a process area within ITIL, which enables an organization to recover and restore to normal operations, in case of an incident. It is used to restore an organization’s operations in par with the service level agreement or related service standard. It is an IT Service Management (ITSM) methodology.
Techopedia explains Information Technology Infrastructure Library (ITIL) Incident Management
ITIL incident management primarily consists of a set of procedures, practices and guidelines for dealing with abnormal incidents. The incident in this regard refers to any event that stops, prevents, reduces or effects, entirely or some part of the business operations, specifically how it relates to quality of service.
The primary objective of ITIL incident management is to identify the incident, categorize and prioritize it, devise a solution, restore the operations, close and monitor the incident with desired quality, shortest resolution time and with minimum impact on overall business.
- Information Technology Infrastructure Library (ITIL)
- Information Technology Infrastructure Library Change Management
- IT Service Management (ITSM)
- Security Incident
- Incident Management Activities
- Information Technology Management (IT Management)
- Central Computer And Telecommunications Agency (CCTA)
- Service Delivery Platform (SDP)
- Software Asset Management (SAM)
- Enterprise Resource Planning (ERP)
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