ALERT

[FREE DEMO] Deploy Your Enterprise Cloud in Minutes

Uptime Provision

Definition - What does Uptime Provision mean?

An uptime provision is part of a service level agreement or other formal agreement that determines how much uptime a client can expect from a vendor-provided service or system. Provisions for uptime and downtime are a major part of making today’s technology service agreements more concrete, and providing better context for the many partnerships that exist between enterprises and technology vendors.

Techopedia explains Uptime Provision

The idea behind an uptime provision is that a service provider should be able to estimate how much uptime they can provide, or what percentage of operating time a service will be in good working order. Many different kinds of tech services have less than 100 percent uptime. As a result, clients may encounter some unplanned outages or interruptions. These types of downtime can damage business processes, or otherwise have a negative impact on a client’s use of technology services. With an uptime provision, clients can at least understand how much downtime they may face according to the terms of an agreement. Without these kinds of provisions, clients could find that service companies have not provided them with a consistent service, and a lot of conflict may result. Traditionally, companies often relied on arbitration to settle these kinds of issues. However, with concrete elements like uptime and downtime provisions, today’s technology agreements are much more durable, and many kinds of vendors are much less likely to face complex negotiations from clients after services have been provided. Although uptime and downtime are just part of how service-level agreements get defined, they are extremely important because the ability to use the service depends on consistent functionality and access.

Techopedia Deals

Connect with us

Techopedia on Linkedin
Techopedia on Linkedin
Tweat cdn.techopedia.com
"Techopedia" on Twitter


'@Techopedia'
Sign up for Techopedia's Free Newsletter!

Email Newsletter

Join thousands of others with our weekly newsletter

Resources
The 4th Era of IT Infrastructure: Superconverged Systems
The 4th Era of IT Infrastructure: Superconverged Systems:
Learn the benefits and limitations of the 3 generations of IT infrastructure – siloed, converged and hyperconverged – and discover how the 4th...
Approaches and Benefits of Network Virtualization
Approaches and Benefits of Network Virtualization:
Businesses today aspire to achieve a software-defined datacenter (SDDC) to enhance business agility and reduce operational complexity. However, the...
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.