Software Troubleshooting

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What Does Software Troubleshooting Mean?

Software troubleshooting is the process of scanning, identifying, diagnosing and resolving problems, errors and bugs in software.

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It is a systematic process that aims to filter out and resolve problems, and restore the software to normal operation. It is a subcategory of IT troubleshooting.

Techopedia Explains Software Troubleshooting

Software troubleshooting is generally done to resolve technical or source-code-related problems in software. This can be both functional and non-functional in nature. The software troubleshooting process starts with identifying the problem, checking on possible issues that can cause such problems and then working on measures and alternatives to find a solution.

Typically, issues are resolved by a software developer or tester that reviews and optimizes software, removing bugs and errors from the source code. Software vendors also help in software troubleshooting by publishing periodic updates/patches for software, which can help in ensuring smooth software operation. Software troubleshooting can also be done when software needs to be configured correctly, such as resolving issues due to incorrect installation or restoring software after corruption or file deletion caused by a virus.

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Margaret Rouse
Senior Editor
Margaret Rouse
Senior Editor

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.