ALERT

[FREE DEMO] Deploy Your Enterprise Cloud in Minutes

Service Management System (SMS)

Definition - What does Service Management System (SMS) mean?

A service management system (SMS) is an all-encompassing management system meant to bring together all aspects of organization management such as:

  • Planning
  • Strategies
  • Policies
  • Objectives
  • Documentation
  • Processes

It is also the main resource for the design and development as well as the transition into a service-oriented organization that meets its business needs proficiently.

Techopedia explains Service Management System (SMS)

Service management systems are large modular systems which incorporate all or most aspects of a service-oriented organization. To have a service-management mindset, an organization must understand the level of process maturity that is required to become a service-oriented organization.

Standardization organizations such as the Information Technology Infrastructure Library (ITIL) and the International Organization for Standardization/International Electrotechnical Commission (ISO/IEC) provide standard frameworks for the creation of service management systems as well as provide the concepts and best practices behind service management itself.

The service management organization can be the entire organization or a special subset of that organization, the most common of which is the IT organization or department. That is why service management is often associated with IT service management, but the latter is only a subset of the former. Service management is applicable to any organization such as food, manufacturing and even health care but the core idea remains the same—to provide a central system for planning, development and delivery of services either to the organization itself or to third parties.

The scope of the service management system must be defined in terms of:

  • Location of the service
  • Customers
  • Customer location
  • Technology

Techopedia Deals

Connect with us

Techopedia on Linkedin
Techopedia on Linkedin
Tweat cdn.techopedia.com
"Techopedia" on Twitter


'@Techopedia'
Sign up for Techopedia's Free Newsletter!

Email Newsletter

Join thousands of others with our weekly newsletter

Resources
The 4th Era of IT Infrastructure: Superconverged Systems
The 4th Era of IT Infrastructure: Superconverged Systems:
Learn the benefits and limitations of the 3 generations of IT infrastructure – siloed, converged and hyperconverged – and discover how the 4th...
Approaches and Benefits of Network Virtualization
Approaches and Benefits of Network Virtualization:
Businesses today aspire to achieve a software-defined datacenter (SDDC) to enhance business agility and reduce operational complexity. However, the...
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.