Techopedia explains Incident Reporting Software
Incident reporting software is mainly used as an automated tool within the computer security and incident management (CSIM) processes.
Typically, such software is pre-programmed with incidents, behaviors, and events that are considered security incidents generally or specifically for that system. They listen and scan the underlying system / network for any incident that matches or is similar to any incident in its database.
Once an incident is detected, it is recorded within the log and/or an administrator is notified. Moreover, incident reporting software may also be referred generally to software that helps in tracking, managing, and reporting any incident (technical and non-technical) occurring within a workplace.