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Unified communications and collaboration (UCC) refers to the combined use of communications and collaboration solutions. UCC aggregates the communication services that people often use into a single interface. These services include email, instant messaging, voice, click-to-dial, presence, videoconferencing and so on.
Organizations rely on UCC solutions to address the challenges and inefficiencies in their road map.
Techopedia Explains Unified Communications and Collaboration
Using UCC solutions, individuals, groups and businesses can greatly enhance the way in which they interact and perform. This is done by allowing many different communication channels to be harmonized and by improving the operational efficiency of existing communication programs.
UCC helps organizations to become more flexible, agile and adaptable as well. Home and mobile workers can always be reached in the typical way so that they can keep in touch and respond at once. UCC allows decisions to be made faster and helps cut down travel time and expenditures. The use of UCC solutions therefore has a great impact on business practices and expenditures.
Some of the main technologies used by UCC are Internet Protocol (IP)-PBX; presence; Voice over IP (VoIP); emails; audio, video and Web conferencing; unified messaging (UM); voice mails; instant messaging (IM) and many others.
UCC offers the following advantages:
- Improved work productivity
- More responsive and faster service
- Enhanced employee flexibility
- Improved collaboration between staff, partners and customers
- Reduced expenditures in such areas as telecom, travel and IT administration
