Definition - What does Cloud Operations Management mean?
Cloud operations management is the process concerned with designing, overseeing, controlling, and subsequently redesigning cloud operational processes.
It aims to ensure that cloud operations are efficient in terms of using resources as required as well as meeting quality of service requirements, compliance requirements and especially customer satisfaction. This involves management of both hardware and software as well as network infrastructures to promote an efficient and lean cloud environment.
Cloud operations management is involved in every step of the daily processes in a cloud environment for both the service provider and the tenant.
Different approaches may apply, but the concept and general practices remain the same; one of these is resource capacity planning which is required for service providers and tenants alike.
Analytics is heavily involved in cloud operations management and it is used to maximize visibility of the cloud environment which gives the organization the intelligence required to control the resources and running services confidently and cost-effectively.
Improve efficiency and minimize the risk of disruption
Deliver the speed and quality that users expect and demand
Reduce the cost of delivering cloud services and justify your investments