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The term "hybrid unified communication and collaboration" (hybrid UCC) is often used in the context of making unified communication tools more modern and sophisticated, or combining them with new technologies such as cloud computing or unified communications as a service (UCaaS). Many hybrid UCC systems involve a combination of cloud-sourced or Web-delivered services and on-premise tools, for an effective unified communications and collaboration enterprise solution.
Techopedia Explains Hybrid Unified Communications and Collaboration
The most common example of a hybrid UCC setup is a cloud-based unified communications service that is connected to a specific piece of hardware on premise. This box often has plug-and-play capability for connecting different kinds of voice over Internet protocol (VoIP) or other communications equipment.
Connecting landline telephony and call-handling pools allows a hybrid UCC solution to make in-house communications or group work more effective. These types of hardware and software solutions may handle things like SIP trunking or provide redundancy or failover for systems. Generally, they alleviate concerns over unplanned downtime, while also making use of each type of technology available in the most efficient way.
