Consolidated Service Desk (CSD)
Definition - What does Consolidated Service Desk (CSD) mean?
Techopedia explains Consolidated Service Desk (CSD)
The primary benefit of a consolidated service desk is in load sharing. Consolidation of processes and resources which are similar in nature is possible through the use of a consolidated service desk, which in turn helps in improved customer service and response times, along with lowering of staffing costs. Another use of a consolidated service desk is in reduction of the overheads involved in service management systems and processes. Centralized administration is also an added benefit.
A consolidated service desk can help in meeting the challenges of complex changes within an organization. It can help in collaboration of processes and provide clear visibility of all activities.
With strong integration and consolidation of processes, cost reduction is possible, and this helps in speeding the deliveries. The solid, secure and scalable platform also has lower cost of acquisition, and requires less maintenance and support. As it provides server hardware consolidation and integration to other systems and data sources, efficient and central administration of database changes, service packs, etc. can be easily be accomplished.