24/7 Support

What Does 24/7 Support Mean?

In an IT context, 24/7 support means a support service that is provided 24 hours a day and 7 days a week. This may include an array of IT services – like server monitoring, call center support, database support and so on. This support generally includes support for those services that require running without disruption and downtime.

Techopedia Explains 24/7 Support

24/7 support is a kind of support that is available throughout the day, 7 days a week and 365 days a year. This simply means that the technical service is available around the clock. To provide such a seamless support, various methods are adopted:

Well-coordinated shifts – Various 24/7 support providers make use of properly coordinated shifts with dedicated shift staff.
Geographical settings – Others make use of geographical settings, such offices make use of staff from around the globe in different time zones.

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Margaret Rouse

Technology Specialist

Margaret is an award-winning writer and educator known for her ability to explain complex technical topics to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles in the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret’s idea of a fun day is to help IT and business professionals to learn to speak each other’s highly specialized languages.

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