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Self-Serve Access Portal

Definition - What does Self-Serve Access Portal mean?

A self-serve access portal gives end users access to a particular system, along with other features and services as a part of a digital login and authentication process. These types of systems are popular in many enterprise IT architectures, including human resources systems.

A self-serve access portal is also known as a self-service access portal or simply a self-service portal. It is often specifically called a self-service access portal when it is the primary means of accessing a system.

Techopedia explains Self-Serve Access Portal

The idea behind a self-service portal is that the end user does all of the work without having to collaborate with a network insider or a team member associated with maintenance and support for the system. Self-service designs can often help with productivity, and also with user satisfaction, because end users do not have to ask for help every time they want to change something or get access to information.

Some types of self-service portals are geared toward payroll and financial resources for employees. These might have contact information, along with data about retirement benefits, payroll data or other continuously updated financial data that is useful to the end user.

Another excellent example of self-service access portal features is the automation of password resets. In many older traditional systems, users had to go to an administrator to ask for a password reset. By contrast, with today's automated technologies, some password resets can be offered right through the self-serve access portal, again, empowering end users and saving them time and effort.

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