Decision Automation

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What Does Decision Automation Mean?

Decision automation is the use of software to automatically make choices in business. It is distinct from a decision support system because the software can actually make decisions instead of just offering information to humans who then make decisions. Decision automation makes choices based on preprogrammed business rules.

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Techopedia Explains Decision Automation

Decision automation differs from decision support systems because the software actually makes the decisions. With a decision support system, the software presents a human executive with the relevant information, but he or she actually makes the choice.

Decision automation systems make choices based on business rules, often using Bayesian logic. The system learns from its successes and failures. Automated decision making is well-suited to areas where there is a predetermined range of good outcomes and where good decisions are predictable. These include manufacturing, petroleum refining, healthcare and finance.

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Margaret Rouse
Technology Expert
Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.