Service Integration And Management

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What Does Service Integration And Management Mean?

Service Integration and Management (SIAM) is the practice of managing services from multiple suppliers and creating a universal channel to deliver these services to a client. Service Integration and Management is often used to help companies to consolidate their use of various vendor ERP tools such as customer relationship management, supply chain management and execution, inventory management, workforce management or other IT services.

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Techopedia Explains Service Integration And Management

Experts point out that with the rise of cloud services and other advanced technologies, business services are becoming harder to manage. In many ways, the idea of integrating services is much like the idea of integrating multiple applications or programs into a single IT interface. One difference is that with service integration, the components are often branded technologies created for a particular service provision. Those involved in Service Integration and Management must consider how to link these technologies together and help them to work with each other to serve an enterprise client.

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Margaret Rouse
Technology expert
Margaret Rouse
Technology expert

Margaret is an award-winning writer and educator known for her ability to explain complex technical topics to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles in the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret’s idea of ​​a fun day is to help IT and business professionals to learn to speak each other’s highly specialized languages.