Shared Call Appearance

What Does Shared Call Appearance Mean?

Shared call appearance (SCA) is a feature of VoIP systems that allows various devices to share one identifying line number, and lets users merge functionality for multiple devices. With shared call appearance, users can direct a telecom company to put the same line extension on a mobile device, a desktop phone or various other multiple devices.

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Techopedia Explains Shared Call Appearance

Part of the value of shared call appearance is to allow for a more consistent user experience for inbound callers. Documentation of some ISPs’ shared call appearance features shows that any extension to which the shared call is presented can answer the phone when it rings. In some systems, there is also the ability to put a line on hold and answer it from some other device on the same shared call appearance list. Companies use shared call appearance to enhance the caller's journey through their phone systems.

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Margaret Rouse

Margaret Rouse is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical, business audience. Over the past twenty years her explanations have appeared on TechTarget websites and she's been cited as an authority in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine and Discovery Magazine.Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages. If you have a suggestion for a new definition or how to improve a technical explanation, please email Margaret or contact her…