Customer Support

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What Does Customer Support Mean?

Customer support is generally defined as service efforts from technology vendors and providers that focus on helping customers to use products and services correctly, efficiently and effectively. Many see this specific type of support as part of a larger category of customer service, but while customer support is often provided in response to customer demand, it is also part of intelligent planning for a wide variety of IT companies.

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Techopedia Explains Customer Support

One of the core ideas around customer support in today’s IT world is that more complex or sophisticated products and services are often significantly more valuable when delivered with customer support. Because the best firms save clients time and money by acting as temporary consultants, helping to implement systems, and otherwise assisting customers in the field, many customers are starting to value customer support when shopping for IT products and services. Some examples where customer support is gaining ground include the general market for cloud-based software services to support industry-specific goals, as well as technology products like operating systems, applications and networking resources that may be more valuable to customers when they come with additional support.

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Margaret Rouse
Technology Expert
Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.