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Process Owner

Definition - What does Process Owner mean?

A process owner is responsible for managing and overseeing the objectives and performance of a process through Key Performance Indicators (KPI). A process owner has the authority to make required changes related to achieving process objectives.

Techopedia explains Process Owner

Process owner responsibilities include:
  • Explaining the purpose of a process
  • Ensuring process objectives
  • Determining and implementing KPIs
  • Ensuring quality reporting
  • Negotiating other process conflicts with respective process owners
  • Requesting required IT employee training
  • Reviewing, approving and communicating process changes and/or improvements and researching process retooling
  • Advising management of process breaches or interruptions
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