Process Owner

What Does Process Owner Mean?

A process owner is responsible for managing and overseeing the objectives and performance of a process through Key Performance Indicators (KPI). A process owner has the authority to make required changes related to achieving process objectives.

Techopedia Explains Process Owner

Process owner responsibilities include:

• Explaining the purpose of a process
• Ensuring process objectives
• Determining and implementing KPIs
• Ensuring quality reporting
• Negotiating other process conflicts with respective process owners
• Requesting required IT employee training
• Reviewing, approving and communicating process changes and/or improvements and researching process retooling
• Advising management of process breaches or interruptions