Troubleshooting

What Does Troubleshooting Mean?

Troubleshooting is the process of identifying, planning and resolving a problem, error or fault within a software or computer system. It enables the repair and restoration of a computer or software when it becomes faulty, unresponsive or acts in an abnormal way.

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Techopedia Explains Troubleshooting

Troubleshooting is primarily done to keep a system or software in desired condition, specifically when it encounters or exhibits a problem. It is a systematic approach done within one or more phases depending on the complexity of a problem. Typically, the first step involves identifying what the problem is followed by coming up with a solution to counteract the problem and then implementing that solution. However, there can be more than one reason for the problem, which will require a more complex solution. An individual troubleshooting such a problem might test for different solutions to eliminate the problem or fault.

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Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.