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Microsoft Certified Desktop Support Technician (MCDST) is an entry level certification sponsored and supervised by Microsoft. This certification indicates that a person is skillful and knowledgeable enough to perform basic troubleshooting and resolve support issues on a desktop environment running on the Microsoft Windows operating system. The certification offers authentication for a number of job posts such as help desk technician, customer support and technical support representatives and specialists.
Clearing the Microsoft Certified Desktop Support Technician (MCDST) certification can help a technician get a head start in an IT career. A Microsoft Certified Desktop Support Technician is proficient at running, supporting and troubleshooting of various issues on a desktop environment running on the Windows operating system. A person planning to apply for this certification exam must have basic knowledge working a Microsoft Windows Operating system, general knowledge of Microsoft Office applications services and Microsoft Windows browsers and their plug-ins, including Internet Explorer and simple know-how of core operating system technologies including installation and configuration.
This certification largely specialized in Windows XP, and is now retired.