Definition - What does Softphone mean?

A softphone is an application that enables Voice over Internet Protocol (VoIP) via computing devices, including desktops, laptops, personal digital assistants (PDA) and services like Skype and Vonage. A softphone functions like a traditional phone and is used with a headset connected to a PC's sound card.

Sometimes a softphone is designed to behave like a traditional phone and has a phone image, display panel, keypad and buttons for user interaction.

Techopedia explains Softphone

Softphone endpoints must share a communication protocol and at least one audio codec, such as Session Initiation Protocol (SIP), which is standardized by the Internet Engineering Task Force (IETF).

Skype and Google Talk apply proprietary protocols and Extensible Messaging and Presence Protocol (XMPP). Some softphones provide Asterisk’s open-source Inter-Asterisk Exchange protocol (IAX).

Softphones are used in many call centers or customer care centers, where combined phone and computer usage is required.

Share this:

Connect with us

Email Newsletter

Join thousands of others with our weekly newsletter

The 4th Era of IT Infrastructure: Superconverged Systems
The 4th Era of IT Infrastructure: Superconverged Systems:
Learn the benefits and limitations of the 3 generations of IT infrastructure – siloed, converged and hyperconverged – and discover how the 4th...
Approaches and Benefits of Network Virtualization
Approaches and Benefits of Network Virtualization:
Businesses today aspire to achieve a software-defined datacenter (SDDC) to enhance business agility and reduce operational complexity. However, the...
Free E-Book: Public Cloud Guide
Free E-Book: Public Cloud Guide:
This white paper is for leaders of Operations, Engineering, or Infrastructure teams who are creating or executing an IT roadmap.
Free Tool: Virtual Health Monitor
Free Tool: Virtual Health Monitor:
Virtual Health Monitor is a free virtualization monitoring and reporting tool for VMware, Hyper-V, RHEV, and XenServer environments.
Free 30 Day Trial – Turbonomic
Free 30 Day Trial – Turbonomic:
Turbonomic delivers an autonomic platform where virtual and cloud environments self-manage in real-time to assure application performance.