Unified messaging is primarily a business solution designed to provide a single location for accessing all business communication processes and techniques. Unified messaging is generally delivered through a software-based solution that provides a single and unified interface to access all the integrated messaging mediums. The unified messaging interface can be accessed through a variety of platforms such as a computer, smartphone or tablet PC. Although unified messaging incorporates text, audio and video communication, it is mainly associated with messaging and communication in non real-time such as e-mails, SMS and fax.