Unified Messaging

What Does Unified Messaging Mean?

Unified messaging is the process of combining different messaging and communication processes within a single interface or system. Although unified messaging incorporates text, audio and video communication, it is mainly associated with messaging and communication in non-real-time such as email, SMS and fax.

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Unified messaging is also known as integrated messaging.

Techopedia Explains Unified Messaging

Unified messaging is primarily a business solution designed to provide a single location for accessing all business communication processes and techniques. Unified messaging is generally delivered through a software-based solution that provides a single and unified interface to access all the integrated messaging mediums. The unified messaging interface can be accessed through a variety of platforms such as a computer, smartphone or tablet PC.

Although unified messaging incorporates text, audio and video communication, it is mainly associated with messaging and communication in non real-time such as e-mails, SMS and fax.

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Margaret Rouse
Technology Expert

Margaret is an award-winning technical writer and teacher known for her ability to explain complex technical subjects to a non-technical business audience. Over the past twenty years, her IT definitions have been published by Que in an encyclopedia of technology terms and cited in articles by the New York Times, Time Magazine, USA Today, ZDNet, PC Magazine, and Discovery Magazine. She joined Techopedia in 2011. Margaret's idea of a fun day is helping IT and business professionals learn to speak each other’s highly specialized languages.