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Unified Messaging (UM)

Definition - What does Unified Messaging (UM) mean?

Unified messaging is the process of combining different messaging and communication processes within a single interface or system. Although unified messaging incorporates text, audio and video communication, it is mainly associated with messaging and communication in non-real-time such as email, SMS and fax. Unified messaging is also known as integrated messaging.

Techopedia explains Unified Messaging (UM)

Unified messaging is primarily a business solution designed to provide a single location for accessing all business communication processes and techniques. Unified messaging is generally delivered through a software-based solution that provides a single and unified interface to access all the integrated messaging mediums. The unified messaging interface can be accessed through a variety of platforms such as a computer, smartphone or tablet PC. Although unified messaging incorporates text, audio and video communication, it is mainly associated with messaging and communication in non real-time such as e-mails, SMS and fax.

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