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Voice messaging is an instant communication technology in which messages are transmitted via voice media. Voice messaging is an alternative to voice calls or text messages. It stores voice messages in a voice mail, which can be accessed via a smart device or even a landline phone.
Voice messaging uses the Audio Messaging Interchange Specification (AMIS) or Voice over Internet Protocol (VoIP) for transmission. Some of the salient features of voice messaging include Web and phone service platforms, message tracking, simple message record or upload, automatic re-dialing and online list management. For businesses, voice messaging can offer considerable lead generation and can be used for appointment reminders, recalls and dissemination of information. It can also be used to improve customer service, to reach out to customers or provide them with customized information, or to reach a larger segment of the market.
Voice messaging can be used to communicate either with a group or with just a single contact. It also allows more expressiveness than text messaging but requires a little more effort when composing a message.
Voice messaging, however, is more expensive than text messaging. Also, for short messages, the latter is more convenient and has a higher delivery success rate.