Sony Acknowledges Major PlayStation Stars System Outage

Why Trust Techopedia
Key Takeaways

  • Sony's PlayStation Stars loyalty program has been offline for two weeks, with no specified timeline for restoration.
  • The outage began during the Days of Play promotion, preventing members from earning points or claiming rewards.
  • Sony reassures users that no points will be lost and advises delaying purchases until the service is fully operational.

Sony has acknowledged a significant outage affecting its PlayStation Stars loyalty program, which has been offline for approximately two weeks. 

In a popup message recently added to the latest version of the PlayStation mobile, the company said it is actively working on resolving the issue but has not provided a specific timeline for the service’s restoration.

“PlayStation Stars is currently experiencing issues. Our engineers are aware of the issue and are working on a solution,” reads the message.

PlayStation Stars Outage Timeline

The outage began around June 5, coinciding with the Days of Play promotion, which offers discounts on games and merchandise. This promotion was supposed to provide double benefits to PS Stars members through discounts and reward points. However, due to the service disruption, members have been unable to earn points or claim rewards.

Sony temporarily removed the PS Stars function from the mobile app but has since reinstated it. Despite this, users still encounter maintenance, as mentioned in the earlier message.

The outage frustrated users with some speculations about potential backend upgrades or fixes. Sony has reassured members that no points will be lost during the downtime and advised them to delay purchases until the service is fully operational to ensure they receive their rewards.

Looks like they’re aware of the PlayStation Stars issue & their engineers are working out a fix to resolve this situation
byu/IronWolfNetwork inplaystationstars

What is PlayStation Stars?

PlayStation Stars, launched in 2022, rewards players with points for playing select games, earning certain trophies, and making purchases through the PlayStation Store. These points can be redeemed for free credit, games like “Stellar Blade” and “Rise of the Ronin,” or digital collectibles displayed on the PlayStation mobile app.

The gaming community hopes Sony will address the issue promptly and compensate for the lost time. Whether Sony will re-release the Days of Play campaigns or offer free reward points remains to be seen.