Sony Acknowledges PSN Issues as Gamers Face Online PS4, PS5 Lockout

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Key Takeaways

  • The PlayStation Network has been down since Monday evening, affecting all PlayStation platforms.
  • Gamers are unable to access online services, play multiplayer games, or use internet-dependent apps.
  • Sony is aware of the issue and is working on a resolution, but no timeline for restoration has been provided.

PlayStation Network (PSN) has been down since Monday evening, causing widespread frustration among gamers who are unable to access online services.

The outage is affecting the PS5, PS4, PS3, and PS Vita, leaving players unable to sign in, play multiplayer games, or use apps that rely on an internet connection.

The PSN Service Status page confirms that the disruption is impacting all online functionality, including launching games, downloading content, and network features. Sony mentioned that they were working to resolve the issue as soon as possible.

However, no details have been provided regarding the cause of the outage or when services might be restored. As of the latest update at 9:21 PM ET, the outage had been ongoing for over nine hours.

Players have reported encountering error codes, such as “WS-116522-7” on the PS5, which appears to be tied to system software update failures. As a result, while offline single-player games remain functional, any game requiring an online connection is currently unplayable.

The issue has sparked a flood of reports on social media, particularly X (formerly Twitter), and monitoring websites like Downdetector, where thousands of players have shared their frustrations. 

Gamers trying to connect to multiplayer matches or make online purchases have found themselves locked out, adding to the growing impatience over the prolonged downtime.

Some have speculated whether the outage is related to a bug affecting PS5 home screen artwork, which Sony had addressed as such earlier in the day (it was initially believed to be a “feature,” not a bug). However, at the time of writing, no official connection between the two incidents has been confirmed.