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According to DownDetector, there were over 104,000 cases of Verizon outages reported as of 11:30AM ET this morning, dropping to around 78,000 half an hour later.
Major cities affected include Atlanta, Denver, Chicago, Phoenix, New York, and Los Angeles. Areas across the Midwest are also impacted. A map on DownDetector displays the extent of the problem.
Many users commented on DownDetector that their phones were intermittently showing “SOS” mode and that they couldn’t make calls or send or receive texts.
Others took to social media to voice their frustrations over the outage, with some commenting they were losing money due to being unable to work and others asking how much compensation they could expect to receive for the loss of service.
So… I run a business that ONLY makes money on calls/texts incoming. I can’t make any money until this is fixed. How much of an account credit do we get?
— Coach Bigg Mike (@TattooFaceMike) September 30, 2024
“Some customers” and it’s millions… Will we be compensated?
— She’s Fishy ➐ (@ShesFishy) September 30, 2024
One user on X commented that when checking the network status, a message had said Verizon “should know more within 12 hours” and that customers should use Wi-Fi calling.
They noted that Wi-Fi calling was unavailable due to the issue, and that 12 hours was “way too long” for the problem to continue.
Just went to check the network status and got a message saying that there's a potential network disruption and you should know more within 12 hours and recommends using WiFi calling. This is absolutely unacceptable. First of all, WiFi calling is not working due to your issue.…
— mzpincali (@mzpincali) September 30, 2024
Ilya Hemlin, a spokesperson for Verizon, told The New York Times in a phone interview at 11:30AM ET that engineers were “working quickly to solve the issue.”
This statement was reiterated across Verizon’s social media channels, with tech support responding individually to dozens of users.
We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.
— Verizon News (@VerizonNews) September 30, 2024
As of yet it’s unclear what’s behind the outage and whether it’s linked to localized power failures.
We’ve asked Verizon for comment and will let you know if we hear back.
