Zoom Rolls Out AI Features to Redefine Workplace Collaboration

Key Takeaways

  • Zoom Workplace integrates video meetings, messaging, and phone systems, enhanced with new AI capabilities.
  • The AI Companion offers meeting summarization, task reminders, and integrates with major productivity suites.
  • Future updates will expand AI features to include information retrieval from third-party apps.

Zoom has rolled out its highly anticipated Zoom Workplace platform that integrates video meetings, team messaging, and cloud phone systems while introducing AI capabilities.

The centerpiece is the Zoom AI Companion, which offers meeting summarization capabilities. It helps users prepare for meetings by providing information from past meetings and relevant chat notes.

The AI companion also sets reminders for important tasks mentioned in meetings and integrates with Microsoft 365 and Google Workspace. Zoom says the AI companion is included at no additional cost and supports meeting summaries in 36 languages.

The AI companion’s functionalities will be supported by “Ask AI Companion,” another AI feature in the Zoom Workplace. It will provide a new way to interact with the AI assistant across the Zoom ecosystem.

Users can enhance productivity by using Ask AI Companion to gather, synthesize, and share information from Zoom Meetings, Mail, Team Chat, Notes, and more. The feature will also help users handle meeting preparations and recaps, draft meeting agendas, and summarize email threads, documents, and chats.

Following the initial launch, Zoom promises that a subsequent release of Ask AI Companion will enable the retrieval of content from third-party applications once the customer enables the feature. This enhancement aims to further enhance the utility of Ask AI Companion by broadening its scope of accessible information and augmenting its overall effectiveness in assisting users.

Zoom’s latest update introduces more than just enhanced AI capabilities. Users can now access a dedicated Meetings tab within the Zoom application, facilitating better collaboration throughout the meeting lifecycle. More personalization features will allow meeting hosts to set unique virtual backgrounds to match the meeting’s theme and tone before it starts.

The video conferencing sector has experienced remarkable expansion in recent years, with major contenders like Zoom, Microsoft Teams, and Google Workspace leading the pack. The surge in demand for these platforms is attributed to the rise of remote work practices, widespread dispersion of business operations, and the ongoing trend of globalization.