When you buy through affiliate links in our content, we may earn a commission at no extra cost to you. Learn 
As a cloud-based system, Epos Now offers businesses the flexibility to manage their operations from anywhere. Its feature-rich software and customizable hardware make choosing Epos Now a good decision for businesses that are looking for a reliable point-of-sale system.
In this honest review of Epos Now, we’ll delve into its capabilities and pricing, compare it with other POS systems, and provide insights to help you determine if it’s the right POS solution for your business.
- Show Full Guide
What is Epos Now?
Epos Now is a leading provider of cloud-based POS systems, serving over 55,000 businesses across more than 70 countries. The company is known for its user-friendly software and extensive integration capabilities. This allows businesses to seamlessly connect their point-of-sale system with a wide range of third-party applications, from accounting software to inventory management tools. Epos Now’s POS systems are available in a variety of hardware configurations, including countertop terminals, handheld devices, and tablet-based solutions.
Epos Now Pricing & Plans
Epos Now offers a range of pricing plans to suit the needs of businesses of all sizes. The company’s flexible pricing structure and various hardware options make it easy for businesses to find a solution that fits their budget and requirements.
| Plans | Price | Transaction fee | Recommended for |
|---|---|---|---|
| Epos Now Complete Solution | From $349 | Quote-based | Retail businesses, bars, full-service, or takeout restaurants. |
The Epos Now Complete plan is the company’s flagship offering, providing businesses with a complete POS system, including a touchscreen terminal, cash drawer, and receipt printer. This plan starts at $349, with the discounted price requiring a monthly subscription starting at $79. It also includes a 24/7 technical support team and POS insurance.
Optional hardware includes a customer display, ethernet order printer, and barcode scanner.
The company also offers a 30-day free trial, allowing businesses to test the system before committing to a long-term contract. Overall, Epos Now’s pricing is competitive with other leading POS providers, and the company’s emphasis on flexibility and customization makes it a strong choice for businesses of all sizes.
Epos Now Key Features
This section will outline some of the key features of Epos Now:
Epos Now offers impressive inventory management capabilities. By directly syncing with your POS, it provides you with a real-time, detailed view of your inventory down to the ingredient level. This eliminates the need for tedious manual counts.
The system also automates low-stock alerts and purchase order generation. This helps in ensuring you don’t run out of stock while preventing excess inventory buildup.
Epos Now’s KDS seamlessly integrates with your POS software to improve synchronization between the front and back of house. This includes back office functions such as removing order entry errors, freeing up staff time, and displaying order details, including customer specifications and allergies, on screens in the kitchen.
Epos Now allows you to easily create a customized digital floor plan that mirrors your physical restaurant layout and is available for multiple locations. This interactive floor plan becomes an essential tool for your staff, enabling them to quickly assign orders and monitor table statuses.
With the flexible floor plan editor, you can adapt your setup as needed, whether for social distancing or operational efficiency.
Epos Now offers mobile POS solutions like the Pro+ device, which allows staff to take orders and process payments directly at the table. This improves efficiency, upselling, and the overall customer experience. The system also integrates with various payment processors to accept a wide range of payment methods.
Epos Now provides sophisticated sales reports that give you a comprehensive view of your business.
These reports can be customized to analyze metrics like most/least profitable dishes, top-selling items, and other key performance indicators to optimize operations and boost profitability.
Epos Now Integrations and Add-Ons
Epos Now offers a variety of integrations which include accounting applications like Xero, which can be connected to your Epos Now Back Office to streamline financial management. It also supports website integration, allowing for synchronization between your POS system and online store. This ensures that orders, transactions, and stock levels are updated in real-time, providing a seamless experience for both you and your customers.
Overall, the integration process is easy to follow, and connecting with other systems makes Epos Now a good solution for multiple departments within your business.
Epos Now Security Features
Epos Now provides a robust security framework for its POS systems, ensuring that transactions are not only efficient but also secure. Key features include PCI compliance, which encrypts customer data during transactions to prevent interception and theft.
To combat theft and inventory shrinkage, the system offers real-time inventory tracking, reconciling transactions with stock levels to highlight discrepancies. Passwords and swipe cards also restrict system access, allowing only authorized personnel to operate the POS, thereby reducing the risk of unauthorized access and enhancing overall security.
Epos Now POS Hardware
Epos Now offers a comprehensive range of POS hardware designed to cater to the needs of retail and hospitality companies.
For their complete POS systems, Epos Now offers a promotional price of $349, down from the regular $1,099.
This includes a countertop POS terminal with a 15.6″ full HD touchscreen, built-in 80mm printer, powerful Epos Now POS software, an Air card machine with Epos Now Payments, and a high-quality, secure all-metal cash drawer.
For other hardware:
- Printers start from $250
- Barcode Scanners start from $73
- Accessories start from $58
Epos Now Alternatives & Competition
If you’re considering alternatives to Epos Now for your POS needs, there are several leading competitors worth exploring.
| Best For | Free Version | Monthly Starting Price | Transaction Fee | Hardware Cost | Built-in Payment Processing | Inventory Management | |
|---|---|---|---|---|---|---|---|
| Epos Now | Retail and Hospitality Businesses | No | From $99 + subscription | Quote-Based | From $349 for a complete POS solution | Yes | Yes |
| Square | Small Businesses | Yes | From $60/month | From 2.6% + 10 cents | $10 for card reader, terminals start at $299 | Yes | Yes |
| Lavu | Food Trucks | No | From $59/month | From 2.6% + 10 cents | Included in monthly fee | Yes | Yes |
| Vend | Retail | No | From $69/month | The cost varies based on your choice of payment processor | From $99 | No. It offers integrations instead. | Yes |
| Clover | Reports and Analytics | No | From $14.95 for professional services | From 2.3% + 10 cents | From $49 | Yes | Yes |
| SpotOn | Multi-location restaurants | Yes | From $99/month +$3 per employee |
From 1.99% + 25 cents | Included in monthly fee | Yes | Yes |
| Cake | Customer Experience | No | From $69 per month | From 2.5% + 15 cents | Included in monthly fee | Yes | Yes |
Epos Now Customer Reviews
Epos Now has garnered a strong reputation among its users, reflected in its overall rating of 4.4 out of 5 on Trustpilot. Customers frequently praise the system’s ease of use for their small businesses and the responsive customer services and tech support.
However, not all experiences echo this sentiment. Some have expressed dissatisfaction, particularly regarding customer support and response times, quoting ‘poor support’ overall, while others mention being overcharged and facing difficulties in reaching out to the company for resolution.
“What can I say….New business opened November 23, signed up to a company for POS system, after 12-14 weeks of waiting for said system to be delivered. I searched again, and found Epos Now, signed Up and System delivered and we where basically up and running within 48Hours, Excellent Customer service and aftercare throught the learning process, with our new system. Can’t recommend enough !!!!”
Customer review collected from Trustpilot.
“I had no issues navigating the system thanks to my implementation manager, they were able to slowly walk me through and explain everything I needed to know, even going out of their schedule to assist when I was unsure. I would highly recommend Epos Now to any kind of retail or hospitality business”
Customer review collected from Trustpilot.
Epos Now offers several support channels, including a helpline and a live chat service operating between 9 a.m. and 6 p.m. Despite these provisions, the actual accessibility and efficiency of these services may vary, with some customers facing long waiting times and others receiving prompt assistance.
How to Use Epos Now - Quick Guide
Log in to your Epos Now Back Office
You can access your account by accessing Google Chrome, your Windows shortcut, or pressing the POS icon on your Android home screen.
You Can Now Set up Your Hardware
To set up your hardware, follow the easy-to-follow instructions from Epos Now, which include everything you need.
Log in to your Epos Now Front Till
Access your front till and select location, device, staff name and passcode, and press login.
Start Using your Epos Now POS system
Train your staff on how to use the system to improve your customer service and internal processes, and enjoy using your new POS.
How We Review and Test POS Software
To provide our readers with accurate and well-informed recommendations, we test the most popular POS products on the market to find the best options for you. Our methodology consists of the following criteria:
- Features – We examine the features offered by each POS software, how useful those features are, and how they compare to others on the market.
- Scalability – We look at how many users can be added to a platform and how easy it is to do so to ensure companies can easily add more employees to their payroll as they scale their operations.
- Integrations – We evaluate each piece of software’s integrations to determine how well it fits in with other key pieces in a business’s software stack and whether its functionality can be expanded as required.
- User Experience – We get hands-on with each product to put ourselves in the shoes of a new user, testing each platform to gain an understanding if the platform is easy to use or requires onboarding.
- Total Cost – Transaction fees, hardware costs, and additional costs. We look at the features, integrations, customer service, and extras to determine if the price of the software matches the value it provides. We score a product higher if it offers customers a free trial and is upfront and transparent about its pricing plans.
- Security – We delve into the security protocols of each company, assessing the measures in place to safeguard user data.
- Customer Reviews – We consider customer reviews from reputable third-party websites as a crucial aspect of our evaluation process.
How to Choose the Best POS Software
Selecting the right POS software is crucial for businesses to efficiently manage transactions, inventory, and customer data. Here are the key factors to consider when choosing the best POS software:
Evaluate the software’s pricing plans and ensure they fit within your budget. Consider the balance between the plan’s cost and the features it offers.
Assess whether the software’s core features, such as inventory management, reporting, and customer relationship management, meet your current and future business needs. Some advanced features may be restricted to higher-tier plans.
Determine the cost and availability of additional functionality as your business grows. Ensure the provider can accommodate your evolving requirements without significant cost increases.
Evaluate the software’s user-friendly interface and consider the ease of setup and training required for your employees. An intuitive and straightforward system can improve efficiency and reduce the learning curve.
Examine the software’s ability to integrate with other business tools, such as accounting software, e-commerce platforms, or CRM systems. Some integrations may be limited to higher-tier plans.
Assess the quality and availability of the provider’s customer support, including support hours, communication channels, and user reviews. Reliable and responsive support can be important when encountering issues or needing assistance.
Our Other POS Guides
Explore our curated selection of POS guides to find the ideal solution tailored to your unique business needs.
- Best POS System
- Best POS System for Restaurants
- Best POS System for Bars
- Clover POS Review
- Square POS Review
- Best Restaurant Accounting Software
FAQs
Does Epos Now integrate with QuickBooks?
Is Epos Now free?
Is Epos Now cloud-based?
Will Epos Now charge for app updates?
Does Epos Now charge a commission fee for Epos Now Online Ordering?
Does Epos Now have a loyalty program?
References
- Read Customer Service Reviews of Epos Now (Trustpilot)
