Revel POS Review 2024: Pricing & Features

Why Trust Techopedia
Our Verdict

iPad POS software for seamless multi-location growth and flexibility

Revel Systems POS emerges as a powerful and feature-rich platform suitable for established businesses looking to manage multiple channels or locations. Its iPad-based system offers a familiar interface, though it comes with a steep learning curve and a commitment to long-term contracts.

The high cost and complexity of a flexible, cloud-based system might be less appealing to small business owners seeking a solution. You could also consider alternatives like TouchBistro and Lightspeed, which offer comparable features at potentially more accessible price points and might be a better fit for you if you have limited technical knowledge or smaller budgets.


  • Extensive feature set for robust POS needs
  • 24/7 live support and onboarding services
  • Real-time inventory and sales analytics
  • Customer relationship management
  • Multichannel capabilities


  • Requires long-term contracts and a minimum purchase
  • Higher cost barrier for smaller businesses
  • Limited to iPad, excluding Android users

Revel Systems POS is an iPad-based point-of-sale platform designed for scalability and in-depth business management. It offers a suite of tools for inventory, sales, and employee management. In this review, we’ll delve into its features, pricing, and alternatives.

What is Revel POS?

Revel Systems, the company behind Revel POS, provides a platform that includes an intuitive cloud-based POS for iPad paired with powerful management tools to help businesses improve customer experience, diversify revenue streams, and scale easily.

The Revel POS system offers features like real-time inventory tracking, bill splitting, bar tabs, payment flexibility, employee management, and thorough reporting to monitor business performance. If you’re seeking a comprehensive point-of-sale system to grow your business efficiently, this is one for you.

Revel Systems POS Pricing & Plans

Revel Systems pricing starts competitively, with plans tailored to accommodate the growth and scale of businesses with many customers in multiple locations.

Plans Price (lowest price) from Transaction fee Recommended for
Entry-level Plan From $99 per month From 2.49% + 15 cents Businesses aiming for multi-location growth

The entry-level POS plan for Revel System begins at $99 per month, which includes integrations for inventory, employee, and customer relationship management, as well as reporting and analytics capabilities. However, this base-level offering requires a commitment to at least two terminal devices and a mandatory three-year contract.

In comparison to competitors like Lightspeed or PayPal Zettle, Revel’s pricing is on the higher side, especially when there’s no free trial or version. However, you can sign up for a free demo to test out the platform before purchase.

Revel Systems Key Features

Revel’s POS system includes a range of tools to help streamline your operations. These features cover areas like online ordering, staff scheduling, and financial reporting, all aimed at making it easier to run your business.

Inventory ManagementMenu ManagementReservation ManagementFloor Plan and Table ManagementStaff ManagementPayment ProcessingReporting and Analytics

Revel Systems’ Inventory Management is part of its base system and is designed to provide you with precise control over your stock. The system tracks your inventory in real-time, down to the ingredient level, ensuring that you’re always aware of what’s in stock, what needs reordering, and what’s running low. This granular tracking helps prevent overstocking and understocking, which can reduce waste and increase profitability.

The system also includes features like automatic stock alerts and purchase order generation, making the inventory management system a seamless part of your operations. It’s important to note that this feature comes along with an app that allows you to use your phone as a handheld barcode scanner and retail tool to ensure accuracy.

This feature allows for dynamic menu customization and updates. It supports a range of menu types and can easily accommodate daily specials, seasonal items, and price changes. This flexibility ensures that the menu items accurately reflect the current offerings, enhancing the customer experience.

We like that the system can also handle complex menu structures, including multiple sizes, variations, and modifiers, providing a streamlined ordering process for both staff and customers.

This feature helps with managing bookings and customer flow. It allows for easy reservation scheduling, which can be particularly beneficial during peak hours or special events. The system provides a clear overview of available slots, helping you maximize seating efficiency and reduce wait times.

Revel allows you to digitally map out your dining space, which allows you to efficiently manage seating and orders. In the Management Console, you can customize your floor plan, adding tables and sections to reflect the physical layout of your establishment.

The system supports dynamic management, such as moving tables or adjusting capacity, to accommodate changes in the restaurant’s setup. We also noticed that the system offers the ability to tag tables with specific details, like ‘Wheelchair Accessible’ or ‘Patio’, which is particularly useful for reservations and special requests.

Revel allows for granular control over employee access with customizable roles and permissions, ensuring your staff has the appropriate level of access to both the Point of Sale and the Management Console.

In other words, you can set up roles based on positions like Manager or Server and assign specific permissions to these roles. The system also includes built-in timecards and scheduling tools, allowing you to manage your team efficiently.

Revel offers a payment processing system that integrates with its POS platform, providing a variety of payment methods, including cash, credit, debit, and gift cards. The system supports both card-present and e-commerce transactions, with features like contactless payments and mobile wallet compatibility.

Revel’s in-house solution, Revel Advantage, streamlines the payment process, ensuring efficient transaction handling and rich data reporting for your business.

Revel’s reporting features provide businesses with valuable insights into their daily operations. You can access these analytics on inventory levels, best-selling items, and other key performance indicators, helping you make better decisions.

Revel POS Integrations and Add-Ons

Revel POS offers a number of integrations and add-ons to enhance the functionality of its cloud-based platform. The integrations cover areas like customer relationship management, marketing, workforce management, and analytics insights. For instance, partnerships with companies like 7shifts provide employee management and payroll solutions, while integrations with platforms like Amaka offer customizable accounting syncs with systems such as Xero, MYOB, or QuickBooks.

Revel POS Security Features

Revel POS offers security features designed to protect your business data and customer information. Their system is built on PCI-compliant cloud technology, ensuring adherence to the highest security standards. Transactions are safeguarded with point-to-point encryption (P2PE), and the platform provides rich user access controls to manage permissions effectively.

Revel POS Hardware

Revel Systems’ hardware lineup includes Apple iPads, which serve as the foundation for Revel’s POS system, known for its intuitive and sleek design. The iPads range from the compact iPad Mini, ideal for mobile operations, to the powerful iPad Pro, equipped with the M2 chip for peak performance.

Revel also provides robust stands and peripherals in collaboration with IPORT, ensuring secure mounting, charging, and protection for the iPads. This ecosystem is designed to deliver a superior experience for both staff and customers, with a focus on reliability and quality assurance. Revel’s hardware solutions are pre-configured to work effortlessly with their POS software, offering an efficient setup that supports all business operations.

Revel Alternatives & Competition

Let’s take a closer look at Revel to see how it measures up against its top alternatives.

Best For Free Version Monthly Starting Price Transaction Fee Hardware Cost Built-in Payment Processing Inventory Management
Revel Multi-location stores No From $99/month From 2.49% + 15 cents Quote-based Yes Yes
Epos Now Retail and Hospitality Businesses No From $99 + subscription Quote-Based From $349 for a complete POS solution Yes Yes
Square Small Businesses Yes From $60/month From 2.6% + 10 cents $10 for card reader, terminals start at $299 Yes Yes
Lavu Food Trucks No From $59/month From 2.6% + 10 cents Included in monthly fee Yes Yes
Vend Retail No From $69/month The cost varies based on your choice of payment processor From $99 No. It offers integrations instead. Yes
Clover Reports and Analytics No From $14.95 for professional services From 2.3% + 10 cents From $49 Yes Yes
SpotOn Multi-location restaurants Yes From $99/month

+$3 per employee

From 1.99% + 25 cents Included in monthly fee Yes Yes
Cake Customer Experience No From $69 per month From 2.5% + 15 cents Included in monthly fee Yes Yes

Revel Systems Customer Reviews

Customers have praised Revel Systems for its well-established product, nice POS interface, secure architecture, and useful integrations. The system’s credit card processing has been noted for its cost savings, and the support has received commendations for being first-class.

While the overall rating on Trustpilot is low, most of the ratings are from customers who report problems such as lost orders, horrendous reporting, and overbilling. There have been complaints about failed credit card processing, incompatibility with loyalty programs, daily system reboots during store hours and how it affected customer service. This is pretty standard in the industry as most users who leave reviews are unsatisfied with the service.

I have enjoyed using Revel in our organic food store. We are a small grocery store and the system runs great. My employees can pick up how to use it fast and understand how to run the basic functions right away.”

Customer review collected from Trustpilot.

“I love how revel systems is easy to operate and how the system makes the reports for you and are easily accessible. I also enjoy the pricing of The product. They do not have fees for the usage of the product. which is great because they show that the product is made for their clients. Their customer service is great too. They are very attentive and they show that they care about the growth of your business. I would definitely continue to grow with Revel Systems.”

Customer review collected from Trustpilot.

Revel customer service offers multiple support channels. Their support team is accessible via 24/7 live chat, and for more complex issues, a detailed support center is available, along with localized phone support for personalized help. In the rare event of poor customer service, Revel encourages users to submit a ticket through their help site.

Revel University is another valuable resource for new users. It provides in-depth tutorials on the setup process and comprehensive onboarding and training services, including hardware installation, software and payment setup, and consultations.

How to use Revel POS - Quick Guide

  1. Log into the POS

    The first step is to log into the Revel POS system using your unique PIN number set up on the management dashboard.

    <strong>Log into the POS</strong>
  2. Add Items & Customize Orders

    Once logged in, you can start adding items to the order ticket. Explore modifiers to allow guests to customize their orders with things like added toppings, temperature preferences, etc. Forced modifiers require a selection before proceeding.

    <strong>Add Items & Customize Orders</strong>
  3. Add Customers, Combos & Discounts

    You can add new or existing customers to orders to build a customer database. Easily add combos and discounts by selecting them – things like student discounts or happy hour pricing can be configured.

    <strong>Add Customers, Combos & Discounts</strong>
  4. Take Payment & Manage Delivery

    When ready, ring up the order and take payment. You can split the check in multiple ways. For delivery orders, assign them to drivers through the delivery management platform.

    <strong>Take Payment & Manage Delivery</strong>
  5. Access Management Dashboard

    The robust management dashboard allows you to control all aspects of your business remotely, from reporting and inventory to employee scheduling and payroll integration and much more.

    <strong>Access Management Dashboard</strong>


How We Review And Test POS Products

To provide our readers with accurate and well-informed recommendations, we test the most popular POS products on the market to find the best options for you. Our methodology consists of the following criteria:

  • Scalability: We look at how many users can be added to a platform and how easy it is to do so to ensure companies can easily add more employees to their payroll as they scale their operations.
  • Integrations: We evaluate each piece of software’s integrations to determine how well it fits in with other key pieces in a business’s software stack and whether its functionality can be expanded.
  • Total Cost: We look at the features, integrations, customer service, and extras to determine if the price of the software matches the value it provides. We score a product higher if it offers customers a free trial.
  • User Experience: We get hands-on with each product to put ourselves in the shoes of a new user, testing each platform to gain an understanding if the platform is easy to use or requires onboarding.
  • Features: We examine the features offered by each POS software, how useful those features are, and how they compare to others on the market.
  • Security: We delve into the security protocols of each company, assessing the measures in place to safeguard user data.
  • Customer Reviews: We consider customer reviews from reputable third-party websites as a crucial aspect of our evaluation process.

How to Choose the Best POS Software

Picking the right point-of-sale system for a business is an important decision that can significantly impact its operations and profitability. Here’s what to look for:

CostFeaturesScalabilityEase of useIntegrationsCustomer Support

Evaluate the software’s pricing plans and ensure they align with your budget. Consider not only the initial cost but also the long-term costs associated with maintenance, updates, and potential scaling of the system.

Assess the features offered by the POS software and ensure they meet your current and future business needs. Prioritize the essential features and determine if the plan you can afford includes them.

Look for a POS system that can grow with your business. Consider the cost and availability of additional features or functionalities you may need as your business expands.

Gather feedback from users to ensure the POS software is intuitive and user-friendly. A well-designed and easy-to-navigate system can improve employee productivity and customer satisfaction.

Look for POS software that can connect with your other business tools, like accounting and inventory management. This will help improve efficiency and data-driven decision-making.

Assess the quality and availability of the vendor’s customer support, including their support hours, communication channels, and user reviews. Reliable and responsive support can be crucial when encountering technical issues or needing guidance.

Our Other POS Guides

Considering new POS systems for your company? Our expert-selected recommendations can help you identify the optimal fit for your operations:


Is Revel systems good?

How much does Revel POS cost?

How much does Revel charge for payment processing?

How much is a Revel subscription?

What are the drawbacks of Revel?

Does Revel support mobile devices?

John Iwuozor
Tech Writer
John Iwuozor
Tech Writer

John Iwuozor is a writer at Techopedia with over three years of experience and expertise covering topics on HR, business software, IT security, and finance for small and medium-sized businesses. His work has been featured on reputable platforms like Forbes Advisor and EsecurityPlanet. Leveraging his background in mathematics and data analysis, he specializes in delivering original and high-quality content with a keen eye for detail and accuracy.