CRM

Latest CRM Articles

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  Enterprise

  Four Challenges of Customer Data Onboarding and How To Fix Them

  According to a data onboarding survey that Flatfile recently conducted,23% of software companies state that it can take weeks or months to import customer data, and 96%...

  By: Eric Crane | COO at Flatfile

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  IT Business

  The 3 Most Important Things POS Software Can Do

  Many businesses use point-of-sale (POS) software to ring up sales, but what some fail to realize is that these systems have functionality that far exceeds that simple...

  By: Megan Webb-Morgan

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  Enterprise

  Saving CRM: Why Sales Isn't on Board

  Businesses often struggle to convince sales staff that customer relationship management (CRM) is a worthwhile daily time investment, despite the benefits it promises:...

  By: Molly Borchers

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  Enterprise

  Professional Services Automation: The Latest In Business-Boosting Software

  Trouble ticket systems are one of the oldest tools in the IT business. They allow techs and other support personnel to quickly respond and remedy customer problems and...

  By: Scott Calonico

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  Enterprise

  Using Product Management Features in a CRM Solution

  At first glance, many readers will incorrectly recognize the words "product management" as "project management" because, while project management is...

  By: Justin Stoltzfus | Contributor, Reviewer

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  Enterprise

  Top 6 Trends in Customer Relationship Management (CRM)

  A few years ago, customer relationship management (CRM) efforts were reported as failures in terms of generating revenue, and the strategy was thought to be on the...

  By: Michael Gabriel Sumastre

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  Technology Trends

  How Big Data Can Drive Smart Customer Service

  Big data is now an integral part of all business domains, and the customer service industry is no exception. This is one area where the impacts are direct, measurable...

  By: Kaushik Pal | Contributor

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  Technology Trends

  Implementing a Smarter Customer Engagement Strategy Using Big Data

  Consumers use multiple touch points to obtain information, purchase products and exchange reviews. Many organizations are struggling to leverage social media...

  By: Amit Kachhawa

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  Enterprise

  Why CRM Strategies Fail (and What to Do About It)

  For many years, businesses have implemented customer relationship management (CRM) to increase revenue. Best practices and innovation in CRM strategies can help...

  By: Techopedia Staff

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  IT Business

  CRM Project Failure: Do's and Dont's To Help You Avoid It

  Ask yourself what you could do better in your business or organization and the chances are a well-designed, implemented and managed customer relationship management...

  By: Techopedia Staff

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  Enterprise

  CRM Meets Social Media

  It used to be that customer relationship management (CRM) was all about a database of leads with contact information and other pertinent data. But CRM has undergone a...

  By: Michael Gabriel Sumastre

• Enterprise

  What is the Difference Between ERP Software and CRM Software?

  Enterprise resource planning (ERP) software and customer relationship management (CRM) software are often mentioned in literature and advertisements about enterprise...

  By: Andrew Beattie