CRM

In this section we look at any all issues around customer relationship management and its implementation. See also enterprise apps.




Sales employees want to do what they do best - sell and make the big bucks, not sit at their desks filing reports. That can make CRM a...


PSA tools can integrate IT trouble tickets with CRM systems, allowing for better customer care and fewer techs.


Knowing more about how a product fits into a greater high-tech methodology for today’s businesses, as well as understanding how product...


Not long ago, customer relationship management (CRM) was thought to be on the decline. But the ride isn't over for CRM software. Find out...


Satisfied customers are the key to a successful business, but what is the key to satisfied customers? Big data and analytics are helping...


Customer engagement is at the root of all business, but an organization's strategy can make all the difference in its success. Big data is...


These best practices can help companies ensure their efforts toward customer resource management aren't wasted.


CRM project failure has given many people a distorted view of how beneficial this software can be. Here's how to maximize its benefits.


Social media sites account for nearly a quarter of overall Internet use, giving companies new ways to listen to what their customers are...


Find out what distinguishes these two popular enterprise computing applications.