Latest CRM Articles
-
Enterprise7 Salesforce Alternatives to Consider in 2021
Customer relationship management (CRM) software plays an integral role in many businesses. As of 2017, 91% of North American firms with 10 or more employees were using...
By: Devin Partida | Editor-in-Chief for ReHack.com
-
Enterprise
Four Challenges of Customer Data Onboarding and How To Fix Them
According to a data onboarding survey that Flatfile recently conducted,23% of software companies state that it can take weeks or months to import customer data, and 96%...
By: Eric Crane | COO at Flatfile
-
IT Business
The 3 Most Important Things POS Software Can Do
Many businesses use point-of-sale (POS) software to ring up sales, but what some fail to realize is that these systems have functionality that far exceeds that simple...
-
Enterprise
Saving CRM: Why Sales Isn't on Board
Businesses often struggle to convince sales staff that customer relationship management (CRM) is a worthwhile daily time investment, despite the benefits it promises:...
By: Molly Borchers
-
Enterprise
Professional Services Automation: The Latest In Business-Boosting Software
Trouble ticket systems are one of the oldest tools in the IT business. They allow techs and other support personnel to quickly respond and remedy customer problems and...
By: Scott Calonico
-
Enterprise
Using Product Management Features in a CRM Solution
At first glance, many readers will incorrectly recognize the words "product management" as "project management" because, while project management is...
By: Justin Stoltzfus | Contributor, Reviewer
-
Enterprise
Top 6 Trends in Customer Relationship Management (CRM)
A few years ago, customer relationship management (CRM) efforts were reported as failures in terms of generating revenue, and the strategy was thought to be on the...
-
Technology Trends
How Big Data Can Drive Smart Customer Service
Big data is now an integral part of all business domains, and the customer service industry is no exception. This is one area where the impacts are direct, measurable...
By: Kaushik Pal | Contributor
-
Technology Trends
Implementing a Smarter Customer Engagement Strategy Using Big Data
Consumers use multiple touch points to obtain information, purchase products and exchange reviews. Many organizations are struggling to leverage social media...
By: Amit Kachhawa
-
Enterprise
Why CRM Strategies Fail (and What to Do About It)
For many years, businesses have implemented customer relationship management (CRM) to increase revenue. Best practices and innovation in CRM strategies can help...
By: Techopedia Staff
-
IT Business
CRM Project Failure: Do's and Dont's To Help You Avoid It
Ask yourself what you could do better in your business or organization and the chances are a well-designed, implemented and managed customer relationship management...
By: Techopedia Staff
-
Enterprise
CRM Meets Social Media
It used to be that customer relationship management (CRM) was all about a database of leads with contact information and other pertinent data. But CRM has undergone a...
Tech moves fast! Stay ahead of the curve with Techopedia!
Join nearly 200,000 subscribers who receive actionable tech insights from Techopedia.
Connect with us
