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CRM

Customer Relationship Management (CRM) software enables businesses to use historical data to nurture customer relationships and drive sales.

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IT Business Alignment

7 Salesforce Alternatives to Consider in 2021

Salesforce is one of the most widely used CRMs in the business for good reason. But they aren't the only CRM around, here are some top Salesforce alternatives.
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By: Devin Partida | Editor-in-Chief for ReHack.com

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Enterprise IT
Using Product Management Features in a CRM Solution
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By: Justin Stoltzfus | Contributor, Reviewer
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Enterprise IT
Top 6 Trends in Customer Relationship Management (CRM)
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By: Michael Gabriel Sumastre
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Emerging Technology
How Big Data Can Drive Smart Customer Service
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By: Kaushik Pal | Contributor
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Emerging Technology
Implementing a Smarter Customer Engagement Strategy Using Big Data
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By: Amit Kachhawa
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Enterprise IT
Why CRM Strategies Fail (and What to Do About It)
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By: Techopedia Staff
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IT Business Alignment
CRM Project Failure: Do's and Dont's To Help You Avoid It
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By: Techopedia Staff
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Enterprise IT
CRM Meets Social Media
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By: Michael Gabriel Sumastre
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Enterprise IT
What is the Difference Between ERP Software and CRM Software?
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By: Andrew Beattie

CRM Terms

CRM Q&As

“How might machine learning tools evaluating emotion help with call center problems?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

“Why are machine learning rational agents so important to retail applications?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

“How do chatbots deal with accents?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

“What is the difference between speech to text and chatbots?”

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Answered by: Justin Stoltzfus | Contributor, Reviewer

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