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CRM

In this section we look at any all issues around customer relationship management and its implementation. See also enterprise apps.




Satisfied customers are the key to a successful business, but what is the key to satisfied customers? Big data and analytics are helping...

How Big Data Can Drive Smart Customer Service


CRM project failure has given many people a distorted view of how beneficial this software can be. Here's how to maximize its benefits

CRM Project Failure: Do's and Dont's To Help You Avoid It


Sales employees want to do what they do best - sell and make the big bucks, not sit at their desks filing reports. That can make CRM a...

Saving CRM: Why Sales Isn't on Board


Social media sites account for nearly a quarter of overall Internet use, giving companies new ways to listen to what their customers are...

CRM Meets Social Media


Not long ago, customer relationship management (CRM) was thought to be on the decline. But the ride isn't over for CRM software. Find out...

Top 6 Trends in Customer Relationship Management (CRM)


These best practices can help companies ensure their efforts toward customer resource management aren't wasted

Why CRM Strategies Fail (and What to Do About It)


PSA tools can integrate IT trouble tickets with CRM systems, allowing for better customer care and fewer techs

Professional Services Automation: The Latest In Business-Boosting Software


Knowing more about how a product fits into a greater high-tech methodology for today’s businesses, as well as understanding how product...

Using Product Management Features in a CRM Solution


Find out what distinguishes these two popular enterprise computing applications