Call Centers

Latest Call Centers Articles

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  Technology Trends

  4 Technologies That Are Impacting Contact Centers Globally

  Businesses advance at the rate of technology, including the way they communicate with customers. Today, there are more ways to connect with customers than ever before....

  By: Jesse Bird | Co-founder and CTO of TCN, Inc.

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  Technology Trends

  Call Center Data + Big Data Analytics = Valuable Insights

  Call centers are present in almost all business organizations, and they can be seen as the business' data nerve center. Call centers generate huge amounts of data on a...

  By: Kaushik Pal | Contributor