Tech Support

Our support section includes all content related to IT tech support, server maintenance, help desk, etc.

Mosh, or Mobile Shell, allows users to connect to remote systems and stay connected, even when the network goes down or you switch networks.

Mosh: Secure Shell Without the Pain

As we turn over more and more of our lives to intelligent systems, we must demand quality - or face the consequences.

Tech Failures: Can We Live With Them?

Self-service and automation are making big data analytics available to all users, rather than only IT professionals, and empowering...

Why Automation Is the New Reality in Big Data Initiatives

Equipment doesn't last forever, and when it's time for routine maintenance or any kind of repair or replacement, the proper procedures must...

Using the Method of Procedure (MOP) for Effective Network Change Control

IT professionals use best practices to keep corporate, government and other organizations' systems safe.

The 7 Basic Principles of IT Security

Learn about the Linux operating system and its value in a small - or medium-sized business's network architecture.

Linux: Bastion of Freedom

As the public awareness of data breaches and their potential financial impact grows, governments are expanding legislative and regulatory...

Data Breach Notification: The Legal and Regulatory Environment

DNS problems are notoriously difficult to troubleshoot. This flowchart makes the process just a little easier by providing a simple...

INFOGRAPHIC: How to Troubleshoot DNS Errors

One of the biggest non-technical issues most corporate IT departments face is managing end user expectations.

4 Tips for Avoiding Blame IT Syndrome

Change management as we know it is outdated and ineffective, with nearly 70 percent of all change projects failing to achieve their goals....

Overcoming IT Service Management Change Management Woes With the Power of AI

Proper network management is essential, and that requires the proper data and metrics. Key performance indicators (KPI) provide that...

The Role of KPIs in Network Management

These computer viruses all rocked the Internet. Find out which one really caused the most damage.

The Most Devastating Computer Viruses

These five Active Directory pain points highlight some of the reasons that AD is so expensive and so cumbersome to manage.

The Top Five Active Directory Management Pain Points

Video compression is essential to delivering high-quality content quickly. However, it can also cause problems with the signal.

Common Video Compression Artifacts to Watch Out For

The new Windows OS will be a radical departure from existing technologies. Find out what this means for Windows users.

10 Things You Need to Know About Windows 8

Technical knowledge should be readily and easily shared with everyone in your organization. A knowledge base is one of the most efficient...

Why Most Organizations Need a Knowledge Base

Working in the computer industry isn’t for everybody. Find out why writer Shaun Boyd decided to leave it behind.

10 Reasons It Doesn't Pay To Be The Computer Guy

Don't have an IT degree or special IT certifications? No problem. You can still get an IT job. Find out how consultant Greg Miliates made...

How I Got an IT Job Without a Tech Background

Since the advent of widespread programs, such as Microsoft's Patch Tuesday, the speed of patching programs and systems and the breadth of...