Latest Help Desk Articles
Change management as we know it is outdated and ineffective, with nearly 70 percent of all change projects failing to achieve their goals. That’s why today’s...
By: Steve Stover | VP of Product at Samanage
Major IT incidents take place within companies every single day. While only a handful make the headlines, events like outages and security breaches can seriously cripple...
By: Ketan Tailor | VP of Customer Support at xMatters
Self-service analytics software has been a trend in software development for some time. Conceptually, there is not much novelty about it, though – self-service as a...
By: Kaushik Pal | Contributor
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