Help Desk

Latest Help Desk Articles

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  IT Business

  Overcoming IT Service Management Change Management Woes With the Power of AI

  Change management as we know it is outdated and ineffective, with nearly 70 percent of all change projects failing to achieve their goals. That’s why today’s...

  By: Steve Stover | VP of Product at Samanage

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  Enterprise

  5 Best Practices for Automating Major Incident Management

  Major IT incidents take place within companies every single day. While only a handful make the headlines, events like outages and security breaches can seriously cripple...

  By: Ketan Tailor | VP of Customer Support at xMatters

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  IT Business

  10 Reasons It Doesn't Pay To Be The Computer Guy

  I only met my brother’s ex-girlfriend’s family once – the year they invited our family over to share Thanksgiving dinner. Since we were basically a...

  By: Shaun Boyd

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  Tech Support

  4 Tips for Avoiding Blame IT Syndrome

  One of the biggest non-technical issues affecting most corporate IT departments is also an easy one to manage. When it comes to dealing with end users, everyone has to...

  By: Eric Freeman

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  IT Business

  Why Most Organizations Need a Knowledge Base

  You work on a difficult problem for hours and hours, and then you are relieved when you find the solution. You feel exhilarated and exhausted at the same time. And you...

  By: David Scott Brown | Contributor

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  Technology Trends

  Why Automation Is the New Reality in Big Data Initiatives

  Self-service analytics software has been a trend in software development for some time. Conceptually, there is not much novelty about it, though – self-service as a...

  By: Kaushik Pal | Contributor