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Category: Customer Experience Management

Customer Experience Management (CEM) and Customer Relationship Management (CRM) software enables businesses to use historical data to nurture customer relationships and drive sales.

Category: Customer Experience ManagementQ&A Q&A

How might machine learning tools evaluating emotion help with call center problems?

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Answered by: Justin Stoltzfus | Contributor

Why are machine learning rational agents so important to retail applications?

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Answered by: Justin Stoltzfus | Contributor

How do chatbots deal with accents?

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Answered by: Justin Stoltzfus | Contributor

What is the difference between speech to text and chatbots?

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Answered by: Justin Stoltzfus | Contributor