7 Best Virtual Phone Number Providers Reviewed for 2023

The best virtual phone number service providers help unify and streamline all your business communications, improve your response time, and boost customer satisfaction. An average-size business saves over $1,000 each month by switching from a landline to a VoIP service, so it’s definitely one of the most cost-effective and impactful changes you can make today.

As a residential solution, a VoIP system makes it infinitely easier to stay in touch with your friends and family members abroad without having to pay astronomical roaming fees. In this guide, we’ve reviewed and compared the best virtual phone number providers, so you can see what each of them has to offer and choose the one that’s best for you.

7 Best Virtual Phone Number Services Ranked

Here’s our list of the best VoIP service providers for 2023, along with their unique selling points:

1. Ooma — Overall, the best virtual phone number service as it boasts over 50+ features for less than $20/month — including a free mobile app and multiple advanced calling features like a virtual assistant.
2. 8×8 — Affordable business VoIP provider for streamlined communication, handy integrations, and AI-powered customer interaction workflows. Costs just $15/user/month.
3. Vonage — A top choice for remote workers and small businesses alike as it boasts unlimited calls and SMSes, team messaging capabilities, call recording, and desktop and mobile apps
4. Phone.com — One of the cheapest VoIP phone systems offering customized plans, plus you get custom call handling and automatic call screening and transfers.
5. Nextiva — Popular option for unlimited calls to the US and Canada, a free local or toll-free number, video-conferencing, and unified communications on one dashboard.
6. MightyCall — Powerful option for advanced features like call recording (and forwarding) and multi-level interactive voice response — plus, you’ll get unlimited calls and texts for just $15/month.
7. VoIPLy — The cheapest business and residential VoIP solution for free number porting and installation in the US, and you’ll get unlimited calls to 50 countries — all for a mere $8.95/month.

The Best Virtual Phone Number Providers Reviewed

Here are in-depth reviews of the best virtual phone number services in 2023, so you can see how they compare and choose the one that’s best for you:

1. Ooma — Overall, the Best Virtual Phone Number Service in 2023

Ooma leads our list of the best virtual phone number services for its comprehensive suite of features and easy-to-use interface. With it, on-the-go workers can manage their business phone calls from their smartphones.

Beyond this, the free mobile app offers all the necessary tools for users to make and receive calls, send texts, check voicemails, and create conference calls. This makes it incredibly easy for teams to stay connected no matter where they are.

In addition to their mobile app, Ooma also offers integration with CRMs like Salesforce and Microsoft Dynamics 365. This allows users to link their phone system while working within the CRM easily. This makes it easy for sales teams to access customer data quickly during calls and make better-informed decisions in real-time.

With this level of integration, teams can also be more efficient and productive than ever before. And beyond this, Ooma offers advanced call management features that allow users to set up to five schedules for a virtual receptionist, send calls to external numbers, and check shared voicemail boxes.

Overall, Ooma is the ultimate solution to centralize your teams’ communication and ensure that the right people receive the right messages.

Pros

• Services in over 70 countries
• Virtual receptionist with music on hold
• Offers features like call park and call forwarding
• Only a one-time cost needs to be incurred

Cons

• Limited basic plan features

Pricing

Ooma offers three pricing plans:

The Essentials plan includes a whopping 50+ standard features, including some advanced features basic plans with other VoIPs don’t include — all for less than $20/user/month. The Pro plan gives you a few extra nice-to-haves, like videoconferencing, enhanced call blocking, integrations, analytics, and voicemail transcription.

And, of course, the Ooma Pro Plus boasts even more functionality for businesses that need the full powerhouse. With all these powerful features at your disposal, you can rest assured knowing that your business is well-equipped for any situation.

2. 8×8 — Affordable Business VoIP Provider for Streamlined Communication

8×8 is a phone, video, chat, and contact center platform that helps you streamline all business communications and facilitate teamwork. The contact center features AI-powered workflows for every customer interaction, regardless of what communication channel they’re using to reach out to your business.

Having all the information in one place will significantly increase your team’s response speed and help further improve your customers’ experience, ensuring the success of your business.

The Team Chat function of 8×8 effectively eliminates the need for Slack or any other third-party communication app. You’ll see all your team members once you log into the dashboard, and you can start private and group conversations and share key business files with one click.

Another huge advantage of 8×8 over similar VoIP platforms is that it has an open integration framework, making it easy to connect to the tools and services you’re already using in your business, such as Salesforce, Microsoft Office, Zendesk, Azure, Freshdesk, and HubSpot.

Pros

• Powerful analytics
• Contact center with all the key customer information
• Team chat functionality and file sharing
• AI power workflows for every customer touchpoint
• Open integration framework

Cons

• Extremely strict refund policy

Pricing

After the free trial period, you can upgrade to a paid plan for as little as $15/user/month. That said, the basic plan is only available for up to 5 users and lacks key functionalities like video conferencing, business SMS, and integrations. If you want access to all the features 8×8 offers, you’d have to set aside $44/user/month for the X4 subscription package.

3. Vonage — A Top Choice for Remote Workers and Small Businesses

Vonage is a powerful VoIP platform that offers over 50 unified communications features. The app is available on both mobile and desktop, so your team can achieve optimal efficiency, whether they work from home or the office.

Beyond this, it lets you manage your entire virtual phone system from a single admin dashboard. You can see all active users, extensions, add-ons, and plugins, plus review the system status, generate in-depth reports, and manage all integrated business apps.

With Vonage, you’ll also be able to capture all client communications within a single business inbox. This saves a ton of valuable time since you don’t have to go back and forth between email, social media profiles, and SMS.

Everything’s in one place, so you can easily continue the conversation and communicate with each customer on the platform they prefer. Other useful features include an auto attendant to route calls to specific people or departments, a business call recording service, and call queuing.

Pros

• Dedicated desktop and mobile apps
• On-demand call recording and ‘Call Park’
• Virtual mailbox and voicemail service
• Admin Portal to manage your phone system from one dashboard
• One of the best VoIPs for residential use

Cons

• The bulk of key features are paid add-ons

Pricing

You can get started with Vonage for just $19.99/line/month. This gives you access to unlimited calls and SMS, the Vonage App Center, and unlimited team messaging.

If you need other functionalities like call recording, call queue, virtual assistant, or faxing, you’ll have to pay extra for each feature. With all the extra add-ons, the monthly subscription price can add up to well over $100/month, but the benefit is that you’re only paying for the features you use.

4. Phone.com — One of the Cheapest VoIP Phone Systems With Custom Plans

Phone.com is a simple virtual phone number service that lets you stay connected to your team and your clients 24/7, wherever you are. With it, you’ll have full control over incoming calls thanks to customizable call handling rules, automatic call screening and transfers, and advanced call analytics. Plus, you can record all business calls, which is essential for training and improving the performance of any sales team.

Phone.com also lets you set custom greetings, including messages, music, and advanced voice menus, making it easier for your customers to reach the right person in the right department.

Beyond this, the app provides superb audio, video, and web conferencing features, allowing you to record the meetings, share your screen, host presentations with up to 100 participants, and create branded meeting rooms to wow your clients and business partners.

All communication is encrypted using the AES-256 standard, so Phone.com is fully HIPAA compliant, and it ensures the safety of your business information.

Pros

• Customizable pricing plans
• Advanced call-handling rules
• Video conferencing for up to 100 participants
• Fully HIPAA compliant

Cons

• Doesn’t support screen sharing on mobile

Pricing

Phone.com has a unique pricing structure that lets you mix and match different types of users on your plan. This way, you can get the most affordable plan for your entire team and the more expensive one, with all the additional admin features, for your executives.

With the basic plan starting from just $11.99/user/month, this makes it the best virtual phone system for small businesses. Every Plus user will cost you $15.99/month, while Pro users will add $23.99 to your monthly bill.

5. Nextiva — Popular Option for Unified Communications + Advanced Features

Nextiva is more than just a virtual phone number service — it’s a communication tool that helps you streamline your business and keep all of your conversations in one place. You’ll be able to make phone calls over the Internet, send business SMSes to clients and partners, review all incoming emails, and host video meetings, all from a single dashboard.

You can even share files with your coworkers, set up reminders, take notes, and schedule meetings using the platform’s calendar. Beyond this, Nextiva also features a myriad of productivity and customer engagement tools, which help streamline your workflows and improve productivity.

Your agents will see each customer’s complete profile to review their satisfaction throughout every touchpoint on their customer journey. You’ll also have access to detailed reports and valuable company and customer insights that help facilitate decision-making and ensure you make all business decisions with confidence.

Pros

• Unified communications dashboard
• Built-in calendar, notes, and file management
• Video conferencing and call recording
• Complete customer journey mapping
• One of the top residential VoIPs in Canada

Cons

• Your team might require some training to use Nextiva

Pricing

Nextiva’s Essentials Plan starts from $18.95/user/month and gives you access to voice and video calling, SMS, fax, and Google and Outlook integrations.

If you want video conferencing as well, you’d have to opt for one of the pricier subscription packages — Professional at $22.95/user/month or Enterprise at $32.95/user/month.

6. MightyCall — Flexible Solution With a Multi-Level IVR and CNAM Functionalities

MightyCall is a flexible, easy-to-setup VoIP service that offers world-class data security and full FCC compliance, making it ideal for businesses of all sizes, regardless of the industry. The main reason to opt for MightyCall over other VoIP service providers is its multi-level Interactive Voice Response (IVR) feature.

This allows you to set up a complex voice menu, so your customers can state the reason for calling and connect to the right department without you having to manually route each call. This leaves a great professional impression and saves both your agents and the customers valuable time.

Another feature worth mentioning is CNAM (Caller ID Name), which displays the name of your business on the call recipient’s device instead of your business phone number. That said, leads, clients, and customers are far more likely to pick up the call from a business they know and trust rather than from an unknown number, so this feature is a must for any business that relies on cold calling or phone sales.

In addition to offering a myriad of call handling and VoIP features, MightyCall seamlessly integrates with popular CRM solutions, Zapier, and WhatsApp, making it easy to connect with the tools you’re already using and streamline your business communications.

Pros

• Supports unlimited call recording
• Lets you set up a multi-level IVR
• Features advanced call-handling rules
• Allows you to display the business name instead of the phone number

Cons

• Doesn’t offer online faxing

Pricing

If you only have two people in your team in need of a VoIP service, you can get MightyCall for as little as $15/user/month:

Larger teams will have two options — the Business and Enterprise plans. The latter removes any limitations from your account and gives you complete access to all of MightyCall’s advanced VoIP features and functionalities.

7. VoIPLy — The Cheapest Business and Residential VoIP in 2023

VoIPLy offers both residential and business VoIP systems, making it a decent option for personal use and small businesses alike. Beyond unlimited calling, VoIPLy offers homeowners one of the best deals as it also includes over 20 advanced VoIP features and free number porting, all for just $8.95/month. The company’s team will also install the VoIPLy adapter in your home, anywhere within the US, for free.

As a business solution, VoIPLy is on par with the best virtual phone number services. You can fully customize it according to the needs of your business and the size of your organization, so you’ll pay only for the features you use.

The features themselves include everything you’d expect out of a business VoIP system, such as an auto attendant, ring groups, conferencing calls, call handling, and caller name ID.

Besides all this, there are also dedicated apps for both desktop and mobile users, so you’ll have no trouble staying connected to your phone system wherever you are.

Pros

• Unlimited calls to over 50 countries
• Free number porting
• Free setup for both residential and business use
• Toll-free and vanity numbers

Cons

• Complex setup

Pricing

VoIPLy for residential use starts from as little as $8.95/month. You’ll have access to over 20 advanced VoIP features and can make unlimited calls to over 50 countries around the world.

As a business virtual phone system, VoIPLy starts from $13.95/user/month. However, if you want access to all the advanced features, like call recording and robocall protection, you’ll have to pay an extra $5/month for each add-on.

Best Virtual Phone Number Apps Compared

Here’s a quick reference table so you can see how the top 7 best VoIP services compare head-to-head:

What is a VoIP Number, and Why Do I Need One?

A Voice over Internet Protocol (VoIP) number is a virtual number assigned to you when you subscribe to a VoIP service. Most VoIP services automatically assign you one, but you can also get a toll-free or an international number for your business as an add-on.

Some providers even let you keep your existing business number and allow you to import all your contacts, which saves a ton of valuable time. As for the virtual phone systems themselves, they act as central hubs that provide quick and easy access to all of your communications channels — phone, SMS, email, social media chats, and team chat.

In doing so, they greatly facilitate client and team communications by allowing you to handle all incoming and outgoing calls and client chats from one dashboard. Any business with a sales and/or customer support department can greatly benefit from a VoIP system.

In addition to eliminating the need for a physical setup (phones and phone lines), a VoIP phone system lets you set up custom greetings, voice menus, and call handling rules, plus automatic voicemail transcription, and gives you valuable call insights to improve your business performance.

How to Choose the Best US VoIP for You

If you’re considering a VoIP system for your business, you need to start by reviewing your organization’s structure and understanding the specific needs of each of the departments. You need to pinpoint the particular features that would streamline your business’ workflows and help improve the productivity of everyone in the organization.

Once you’ve got everything written down, you should carefully compare all the pricing plans the best virtual phone number services offer to ensure all your business needs are met and that you’re getting the most value for money.

If you’re not sure what you should pay attention to when choosing a VoIP service, here are the key criteria we took into consideration when ranking the best virtual number providers:

• Does the VoIP system provide unlimited calls in the US?
• Can you choose a toll-free and premium business number?
• Is it possible to keep the current number and import your contacts?
• Does the platform integrate with your existing software stack?
• Can you set up advanced call-handling rules?
• Does the provider offer video conferencing, faxing, business SMS, and team chat functionalities?
• How much would it cost when your business grows?
• What key features are paid add-ons that you’ll have to pay extra for?
• Do you have to commit for a whole year, or is there an option to switch vendors if you’re not satisfied?

While all 7 VoIP providers we recommend in this guide are great, they all excel in different areas. Depending on the size of your business and your specific needs, one might be a much better fit than the other, so carefully consider all your options and how each of them aligns with the needs of your business.

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