The Best VoIP Software in Canada for 2024: Top 10 Compared

Mobile app — RingCentral’s intuitive mobile app allows you to make calls, send messages, and join video meetings anytime, anywhere, and on any device, which is a plus for remote and hybrid workers.

AI-supported video conferencing — It also offers advanced video conferencing for large teams of 100-200 participants, with real-time AI note-taking.

Security — As a reputable business VoIP service, it boasts HIPAA and GDPR compliance, giving you peace of mind with over 10 security certifications.

RingCentral offers three pricing plans. In the table below, I’ve outlined each cost and explained what’s included in each.

Core — Unlimited domestic calling, IVR, visual voicemail, AI-powered video calls with up to 100 participants and meeting transcription, secure SSO (single sign-on), custom integrations plus Google and Microsoft, and API access.

Advanced — Everything in Core, plus call recording, monitoring, and handling, 300+ CRM integrations including Salesforce and Hubspot, unlimited internet fax, cloud storage back-up, and custom roles and permissions.

Ultra — Everything in Advanced, plus customizable analytics with 12 months of storage, custom reports, automated report subscriptions, real-time alerts, unlimited AI-powered video calls with up to 200 participants and unlimited storage for files and recordings.

RingCentral’s 300+ CRM integrations, plus Google and Microsoft compatibility, make it a great fit for customer service teams that need a phone system that works alongside their existing software.

Linking your VoIP phone with your CRM software allows you to provide more informed, personalized customer service that will positively impact your reputation with your target market.

At $30 per month, RingCentral may not be suitable for smaller businesses, which might be better off with a more cost-effective solution, such as Ooma at $19.95.

Online portal — Ooma’s online portal centralizes call recordings, voicemails, and call preferences so you have a clear overview of call activity. From one dashboard, you can easily access missed calls and messages and adjust your settings without the confusion of moving around to different views.

Adaptive redundancy technology— A technical term for a smart backup system when calls drop out, this technology ensures clear call quality, even with a poor internet connection. This helps maintain good customer relationships by minimizing frustration from call dropouts.

Unlimited calling — Ooma offers unlimited domestic calling to Canada, the U.S., Mexico, and Puerto Rico, making it a price-savvy option for teams frequently calling within these locations.

Ooma offers three pricing plans for business VoIP customers. Below, I’ve outlined what you can expect in each plan.

Essentials — 50+ standard calling features, unlimited calling to Canada, the U.S., Mexico, and Puerto Rico, IVR, and a mobile app.

Pro — Everything in Essentials, plus 250 text messages per month, video conferencing for up to 25 participants, call recording, and a desktop app.

Pro Plus — Everything in Pro, plus CRM integrations, 1000 text messages per month, video conferencing for up to 100 participants, team chat features, hot desking, and call queuing.

Due to its accessible price tag, Ooma is a great fit for smaller businesses and startups trying to stick to a lean budget. It can also work well for hybrid teams and those working from home, especially since Ooma’s basic home phone service is completely free (except for hardware, taxes, and fees).

I also like Ooma as an option for teams that want to communicate internally vs. with customers, thanks to its range of collaboration features and video calling capacity.

However, it does not offer a dedicated enterprise-level plan, and its video capacity is lower than that of RingCentral, making it a less suitable option for larger teams.

Call recording — Robust tools like call recording, transcription, and valuable analytics allow you to analyze call quality, coach your team, identify customer needs, and ultimately optimize performance based on this data.

Number flexibility — MightyCall also offers exceptional number flexibility, letting you choose business phone numbers or keep your existing ones. This could help avoid confusing your customers by switching to a new number.

Call forwarding — MightyCall’s advanced call forwarding empowers you to be available even when you’re on the go; you can manage your VoIP phone calls from any device, ensuring you’re always reachable.

MightyCall offers four pricing options. Below, we’ve explained each plan’s features and cost.

Core — Unlimited domestic (Canada and U.S.) voice calling and messaging, advanced calling features like routing, forwarding, and transferring, two business phone numbers included as standard, API access, and integrations.

Pro — Everything in Core, plus supervisory features like call barging, listening, whispering, and recording, a supervisor workspace, live call monitoring, and analytics and reporting features.

Power — Everything in Pro, plus progressive and preview dialer and dedicated account management.

Enterprise — Everything in Power, plus custom integrations, SIP trunking, and predictive dialing.

MightyCall offers one of the cheapest plans on this list: the Core plan at $15 per month. It’s a great option for smaller businesses seeking an easy-to-use phone system with unlimited domestic minutes. Its Pro plan also offers helpful call supervision features for supervisors to train customer service teams.

I’ll note that MightyCall does not offer video conferencing, making it a better fit for teams who would like to communicate externally with customers rather than teams seeking a solution for hosting internal communication, i.e. virtual business meetings.

CRM — OpenPhone’s lightweight, user-friendly CRM integrates with your communication workflow to keep all your customer data centralized and accessible during calls. This way, you’ll be able to provide top-quality customer service by having all relevant customer information to hand during your calls.

Call recording — Depending on your plan, you’ll get manual or automatic call recording, which is important for training or compliance purposes and analyzing call quality to find ways to improve.

Call summaries — AI-powered call transcription and summaries allow you to quickly get up to speed with your entire team’s workload and call records.

OpenPhone offers three pricing plans. Below, I’ll outline what each plan offers and what it costs.

Starter — Unlimited voice calling to the U.S. and Canada, one local or toll-free number, and voicemail transcripts.

Business — Everything in Starter, plus group calls, call transferring, AI features, Salesforce and Hubspot integrations, analytics and reporting, custom ring orders, and auto call recording.

Enterprise — Everything in Business, plus custom contract and pricing for your business size and use case, dedicated account management, and priority support.

OpenPhone’s distinctive feature is its built-in CRM system. While many larger teams may already have a full CRM system, OpenPhone is ideal for smaller businesses that want to quickly improve their communications since it provides a two-in-one package of VoIP and CRM.

With OpenPhone, you can add custom notes to your business address book, giving you the ability to provide more personalized service while communicating with customers. This is especially beneficial for industries that frequently communicate with external contacts such as recruitment, sales, and customer support teams.

While OpenPhone offers team chat, it lacks video conferencing, making it a less suitable solution for internal communication and virtual meetings.

International calling — 8×8’s global reach shines with unlimited calls to 48 countries in advanced plans and 14 on entry-level plans.

Integrations — It boasts an intuitive interface and seamless integrations with popular tools like Slack, GSuite, and Microsoft Teams, fostering effortless collaboration and eliminating communication silos.

Cross-platform functionality — This virtual phone numbers provider unifies mobile, desktop, and web apps, making your work data accessible anywhere.

8×8 Connect offers five plans but does not openly advertise the pricing online, so I won’t either. To find out how much each plan costs, you’ll have to get in touch directly, but I can tell you what you’ll get as part of each plan below.

X2 — Unlimited calls to 14 countries, video conferencing for up to 500 participants, SMS, MMS, team messaging, and Microsoft Teams integration.

X4 — Everything in X2, plus unlimited calls to 48 countries, Frontdesk tool for call handlers and receptionists, supervisor analytics tools, and call monitor, whisper, and barge.

X6 — Everything in X4, plus IVR, call recording CRM, reporting, customer experience mapping, and a choice of metered or unmetered call bundles.

X7 — Everything in X6, plus cross-platform support for social media, chat, email, SMS,and video, and co-browsing. Omni-channel support for social media, chat, email, SMS, and video

X8 — Everything in X7, plus call quality management and additional analytics features.

8×8 is well-suited for larger businesses and call centers with international operations due to its unlimited calling to 48 countries.

While most competitors offer unlimited calling, it’s usually only within Canada and the U.S., making this a notable advantage of 8×8. Additionally, it offers the highest participant capacity for video conferencing of any provider on this list, accommodating virtual meetings with up to 500 people.

8×8 is a relatively complex VoIP service compared to others on this list, which will mean a a steep learning curve for less tech-savvy teams when it comes to set-up, customization, training, and interface navigation.

Integrations — It also offers excellent business communications services, and it seamlessly integrates with popular tools like Slack, breaking down silos and fostering true collaboration in small teams

Mobile app — You can share files, initiate calls, and collaborate all within the apps you already use. DialPad’s VoIP mobile apps are also very user-friendly, so anyone can use them, and you won’t have to invest a lot of time in team training.

AI features — DialPad’s AI analyzes conversations in real-time, offering coaching tips and sentiment analysis to uncover customer pain points or gauge team performance, for example. This will help small teams improve quickly.

Dialpad offers three pricing plans. In the table below, I’ve outlined each cost and explained what’s included in each.

Standard — Unlimited calling and AI-assisted meetings for up to 10 participants, AI-powered call and voicemail transcription, Google and Microsoft integration, real-time analytics, and chat support.

Pro — Everything in Standard, plus CRM integrations, including Salesforce, HubSpot, and Zoho, multiple phone numbers per account, open API, local numbers for 70+ countries, 25 ring groups, 10 office locations, and 24/7 live agent support.

Enterprise — Everything in Pro, unlimited office locations and ring groups, dial-by-extension, integrations with SSO, data retention policies, priority support, and a 100% uptime guarantee.

Dialpad is one of the best VoIP systems for small businesses in Canada thanks to its user-friendly interface, affordable pricing, and AI features that will be of great help to small-and-scrappy teams seeking time-saving workarounds and valuable insights into call performance.

Unlike MightyCall and OpenPhone, which are also priced at $15 per month, Dialpad does offer video conferencing albeit with a small capacity of 10 participants. So while this is a great addition that allows smaller teams to host virtual meetings internally, it’s not much use if you’re looking to host webinars or company-wide meetings.

Virtual assistant — CallHippo’s 24/7 AI virtual assistant can immediately respond to customer requests when you can’t answer the phone. It filters out easily rectified customer issues, saving you time and helping customers get quick solutions.

Power dialer — This allows you to automatically dial numbers from your address book, eliminating manual number entry and saving your agents time.

Sticky agent — CallHippo automatically routes customer calls to the same agent each time, meaning they don’t have to repeat themselves and the agent can provide well-informed, personalized service that will boost your overall customer satisfaction.

CallHippo offers three pricing plans. Below, I’ve listed the plans and their costs.

Starter — 1000 minutes, 100 SMS, 1 free number, 2FA authentication, call records for one year, country blocking, basic analytics, and shared inbox.

Professional —  Unlimited minutes, 500 SMS, call recording, multi-lingual IVR, more advanced analytics, email voicemail notification, and voicemail transcription.

Ultimate — Unlimited minutes, 1000 SMS, call blocking, 24/7 customer support, dedicated account management, call barging, whisper, and tagging, additional integrations, and custom integrations..

CallHippo offers various features designed to streamline communication with intelligent, time-saving capabilities that add value to customer relationships. This makes it an excellent choice for customer service teams that handle high call volumes and could benefit from AI-powered conversation insights that help improve customer communications.

It’s worth noting that CallHippo is another provider that lacks video calling capabilities. Therefore, I would say it’s better suited to external customer service teams rather than teams that regularly host internal virtual meetings.

Collaboration — It packs a punch with features like video conferencing, screen sharing, team messaging, and integrations with popular tools like Slack and CRM platforms, all of which are critical requirements for a remote workforce.

Reporting — GoTo Connect also offers incredibly insightful reports. For example, their caller hold reports reveal customer patience levels before you answer, allowing you to tailor your approach from the start.

Security — What’s more, all your meetings, calls, and messages are secured with Transport Layer and AES 256 Encryption to avoid any data leaks.

GoTo Connect offers four plans but does not openly advertise the pricing online, so I’ll avoid doing this, too. To find out how much each plan costs, you’ll have to get in touch directly, but I’ll outline what you get per plan below:

Phone System —Unlimited users, video calling up to 250 participants, integrations include Salesforce and Miro, 80 SMS credits per month, and customizable auto attendants, call routing, and call queues.

Customer Engagement — Centralized contacts and customer history, customized SMS outreach campaigns, shared multi-channel inbox, customer surveys, and social media integrations.

Complete CX — Phone system plus contact center features, analytics and reporting, multi-channel inbox, AI chat analysis, call listen, whisper, and barge.

Contact Center — Offers functionality across voice calling, video calling, digital and social channels, tools for managing performance, flexible API access, and auto-dialer.

I placed GoTo Connect in the top position for remote teams in Canada because of its superb video conferencing capabilities, cross-platform functionality, and integrations with popular communication and CRM tools.

It offers a solution for teams scattered across the country to stay connected via the centralized communication hub. With its contact center features, it could also be a suitable choice for larger call center teams, but it does lack some relevant features, such as voicemail transcription.