Best VoIP for Small Business : Top 8 Reviewed for 2023

With the best VoIP for small businesses, you’ll be able to make significant cost savings, given the easy scalability options it’ll give you. That said, top VoIP services can help growing businesses improve efficiency and professionalism and streamline internal and external communications.

However, given the options at your disposal, choosing an appropriate VoIP service can be challenging. That’s why we’ve found and reviewed the best VoIP for small businesses, looking at criteria like pricing, compatibility, integration options, and customer support. Read on to discover why platforms like Ooma, Nextiva, and Vonage are the best in the business.

Top 8 Best Small Business VoIP Phone Systems

Ooma sits at the top of our research table — thanks to features like detailed reporting capabilities, unlimited calling, and excellent customer support. Here’s how it lines up against others on our list:

1. Ooma — Overall, the best VoIP for small businesses, thanks to its affordability, 50+ call features, plus a toll-free number and a virtual receptionist for less than $20/month.
2. 8×8 — Renowned option for 99.99% uptime, team messaging capabilities, and unlimited calls for up to 500 people — and you’ll get an auto attendant to route calls, all for a mere $15/user/month.
3. Vonage — Popular VoIP for small businesses looking for an automation-heavy communication tool to automate responses to common customer queries and send notifications like payment renewals.
4. Phone.com — A dirt-cheap option that doesn’t require any hardware. It offers custom call handling rules, call recording, and detailed call analytics, starting at just $11.99/user/month.
5. DialPad — An affordable business VoIP service with local numbers in 70+ countries, and it offers transcribed voicemails and unlimited calling on all plans — starting at $15/user/month.
6. Nextiva — A renowned all-in-one communication solution for companies looking for video and audio conferencing features, one-click integrations, custom caller greetings, and music-on-hold
7. MightyCall — Top-rated cloud-based VoIP provider perfect for small teams with remote workers thanks to its unlimited recording storage, call routing, and voicemail transcription features.
8. VoIPLy — The cheapest solution you’ll find with some impressive features, like a 99.99% uptime guarantee, an auto-attendant, and unlimited calls to 50+ countries for just $8.95/month.

The Best VoIPs for Small Businesses Reviewed

Eager to learn more about the best VoIP for small businesses? Read on as we dig deeper into the details of each of our top recommendations, including their features, pros, cons, and pricing.

1. Ooma — Overall, the Best VoIP for Small Businesses

Ooma provides a comprehensive VoIP solution for small businesses that’s reliable, feature-packed, and easy to use. For one, Ooma makes it easy and cost-effective to deliver an exceptional customer experience with its Virtual Receptionist feature.

This allows you to automate how you manage incoming calls. You can route (and message callers), set up multiple menus, and never miss another business opportunity. This is a great way for small businesses to provide their customers with fast and efficient service while staying organized.

In addition to providing excellent customer service, Ooma also allows small businesses to easily collaborate from anywhere with its Video Conferencing feature. With Ooma Meetings, you can host seamless video meetings and have easy screen-sharing capabilities.

This is incredibly useful for small businesses that need to stay connected regardless of where their employees are. And speaking of collaboration, Ooma also offers Ring Groups.

This allows you to easily enable callers to reach a group of extensions such as Sales or Customer Service. With this, small businesses can ensure that their customers are always able to get the help they need in the most efficient manner possible.

Pros

• Unlimited video conferencing
• Extensive 24/7 customer support
• Easy to set up and use
• By far one of the best VoIP services

Cons

• Occasional technical glitches

Pricing

Ooma Office offers three different business phone plans to meet the unique needs of businesses of all sizes. Each plan includes over 50 standard features, ensuring that you have everything you need to run your business seamlessly:

Unlike most, you’ll get one toll-free number, a virtual receptionist, ring groups, and music on hold on the most basic plan. For extra nice-to-haves, Ooma’s Pro plan is a top choice for team collaboration as it includes text messaging, call recording, and enhanced call blocking, amongst others.

That said, the Pro Plus plan offers the most robust engagement tools available — including things like call queuing, advanced call, and hot desking. No matter the plan you choose, Ooma Office will provide you with the tools and features necessary to communicate effectively and efficiently with your customers and colleagues.

2. 8×8 — Renowned Option for Team Messaging Capabilities

8×8 is trusted by over 2 billion businesses around the world, including recognized industry leaders such as Acer and Fred Loya Insurance. Needless to say, its experience also makes it one of the most credible options in the industry.

To start with, you’ll certainly appreciate its HD calling and audio conferencing feature. If there’s one thing that every customer appreciates about phone communication, it’s clear and audible audio, just like the one 8×8 provides.

Other noticeable features of 8×8 include a basic auto attendant (available even on its cheapest plan) that’ll handle your callers if you’re busy. For instance, if you’re on another call, the auto attendant will note the queries of the next caller in line and route them to the right agent.

In addition to simplifying customer communication, 8×8 also helps you improvise your internal team communication with features like team messaging and unlimited internet fax.

While its native team management feature is quite efficient, you can also opt to integrate with third parties like Microsoft Teams to accommodate your more extensive needs. Overall, 8×8 promises a smooth connection with every third party.

Pros

• First-rate front desk functionalities
• Facilitates unlimited calls with up to 500 participants
• Offers hot desking functionalities
• A 3-way calling feature
• Offers up to 99.99% uptime

Cons

• Customer support can be slow at times

Pricing

Although 8×8’s basic plan is just $15/user/month, it’ll allow you to work with 5 members on the dashboard, which is significantly less than some of the others on our list. That said, the low cost makes 8×8 perfect for small teams:

Include more users and enjoy advanced functionalities like hot desking, presence detection, advanced call handling, and analytics with 8×8’s premium plans. Beyond this, it also offers the longest free trial — you get 30 days to try the platform without spending any money.

3. Vonage — Popular VoIP for Small Businesses Looking for Powerful Automation

Vonage has a massive customer base of over 100,000 businesses across the globe. Thanks to its 1.15 million registered developers, the platform offers guaranteed 99.99% uptime.

Beyond this, Vonage is an automation-heavy business communication tool which makes it the perfect platform for small businesses that can’t afford a large team. For instance, it’ll let you set up automated responses to commonly asked questions on live chat.

The first few queries are often similar for most new leads, so save time on typing individual messages with Vonage’s auto-reply feature. Besides this, you can also build your own chatbot. This can help you qualify leads, close sales, and provide support to your customers through personalized one-on-one conversations.

After all, each target audience is different, and Vonage’s default auto-replies might not resonate with your brand voice. Speaking of automation, Vonage also provides automated notifications. You can send automated reminders for payment renewals, cart checkout, and much more — it’s more than just a VoIP service.

Pros

• Detailed communications history reports
• Easy-to-embed videos with one line of HTML
• Comprehensive performance data for detailed review
• AES-256 encrypted video recordings

Cons

• Limited video call participants

Pricing

Vonage charges you depending on the number of users. The lowest it goes is on its Mobile plan, that’s just $14.99/line/month for less than 50 members.

However, this plan doesn’t tag along with Call Groups, Call Recording, and more such advanced features. Bump your plan up to a premium one to enjoy them. Don’t take out word for it, though. Try Vonage yourself with the free trial.

4. Phone.com — A Dirt-Cheap Option That Doesn’t Require Any Hardware

Phone.com is one of the few top virtual phone number services that have a flexible payment model where you only pay for the number of team members you bring on board. But that’s not its only specialty. Phone.com’s biggest USP is that you get to set custom call-handling rules.

Depending on your resources, you can route all incoming calls to a single destination or to different destinations. For example, if your employees are working in shifts, you can have all the morning calls routed to the day employees and the night calls to the ones on night duty.

Another fascinating feature of Phone.com is you get a detailed report on your Call Analytics. Here, you’ll be able to get a list of all your new and returning callers. You can also track the total duration of these calls and identify your busiest hours and the top performers of your time.

All the information you need to make the right business moves is available here. If you need more context on your caller’s experience with the team, turn on the call recording feature and keep a copy of every conversation. These records will also come in handy for resolving any company-client conflicts in the future.

Pros

• Offers unlimited extensions
• Excellent call screening and blocking
• Doesn’t require any additional hardware
• Top-notch customer support

Cons

• Only a few integrations

Pricing

Starting at just $11.99/month, Phone.com’s basic plan is as cost-effective as a VoIP service can get. Plus, 500 minutes and 1,000 pooled text segments at this price point are practically a lottery.

Beyond this, we’re impressed by how Phone.com’s premium plans are priced close to some of the basic plans of other VoIP services in the industry. These plans unlock unlimited minutes and text messages and features like call recording and voicemail transcription.

Unfortunately, there’s no free trial with Phone.com. However, given its cheap monthly plan, we recommend signing up for it to try the tool before committing to a long-term plan.

5. DialPad — An Affordable Business VoIP Service With Local Numbers in 70+ Countries

DialPad makes communication easier for both your team and customers. For your team, it offers unlimited video meetings so that the entire team can connect better, whether they’re in the office or working remotely.

Beyond this, for your customers and callers, DialPad offers local numbers from over 70+ countries. After all, when you’re approaching an international market, the callers will be more comfortable dialing a local number than an international number they don’t recognize.

That said, the calls that you missed will go straight to voicemail so that you don’t miss out on what the caller had to say. If you don’t have the time to listen to voicemails, DialPad will have them transcribed so that you can read the messages at your own pace.

On its Pro and Enterprise plan, you can also make use of the ring group feature. Under this, every time you get a call, a designated group of devices will ring at the same time so that one of your many employees can receive it and you don’t miss an important call.

Pros

• Easy distribution of calls between departments
• Voicemail transcription backed by AI
• Easy integration with Microsoft, Google, and other CRM solutions
• An easy-to-understand dashboard

Cons

• Reports can be more detailed

Pricing

If you’re a small business, there are fewer plans better for you than DialPad’s Standard plan. This is because it comes with unlimited calling, SMS, MMS, and video meetings.

Is DialPad for you? Find out without risking any money, thanks to the 14-day free trial.

6. Nextiva — A Renowned All-in-One Communication Solution for Companies

Nextiva isn’t just a VoIP solution — it’s an all-in-one centralized communication system where you can manage your emails, text messages, and video calls all in one place. With that said, one of our favorite things about it is the one-click contact integration feature.

Most of your business contacts might be saved in Outlook or Google Contacts. Nextiva will help you centralize your client database by importing all your contacts from these platforms to your Nextiva account automatically.

What’s more, all of Nextiva’s plans come with a free demo so that you can check what the platform offers for that price before actually committing to it. Plus, for all the needs that it can’t meet, it’ll provide you with excellent integration options with other renowned business applications.

For instance, although it has its own video and audio conferencing features, it’ll also let you integrate with Microsoft Teams to hold meetings from one place. Similarly, if you’re looking for additional team management features, it’ll also let you integrate with Salesforce.

Plus, for your marketing, you can always integrate with HubSpot. In short, integrations with Nextiva are simple and quick and will go a long way in strengthening your business.

Pros

• Provides users with complimentary VoIP equipment
• Top-notch real-time call analytics
• Unlimited audio and HD video calling
• An easy-to-use dashboard

Cons

• Expensive top-tier plans

Pricing

Like Ooma, Nextiva, too, bases its pricing depending on the number of users and time commitment. That said, Nextiva is slightly more cost-effective than Ooma on its 3-year Essential plan for 100+ users, priced at $18.95/user/month.

However, if you were to take our advice, we say go for the Enterprise plan that’ll also fetch you unlimited video conferencing, 3 recorded greetings, and more such premium features.

Try Nextiva and see for yourself whether it’s the one for you. A 7-day free trial will ensure you don’t lose any money if the tool isn’t your cup of tea.

7. MightyCall — Top-Rated Cloud-Based VoIP Provider, Perfect for Small Teams with Remote Workers

MightyCall gives you and your team the flexibility to work from anywhere in the world. On top of that, it’s designed for both small businesses and large enterprises.

That said, our favorite feature of this VoIP is the custom greeting tool. Each caller is different and needs a unique approach. After all, the customers on your most basic plan don’t get the same treatment as your VIP clients.

The difference in the approach needs to reflect in your greeting messages — make them feel like they’re at the right place. And speaking of VIP clients, MightyCall has a special call routing feature that lets you route important calls to a different number after business hours.

This way, you’ll never miss out on any important client, even when you’re out of the office. However, not every caller needs the same attention. If you’re looking for an efficient way to manage unimportant calls, try MightyCall’s call screening feature.

It’s different from regular caller ID because it gives you full control over what you want to do with the calls — either decline or send them to voicemail — and that too, in just one click.

Pros

• A complete cloud-based solution
• Facilitates after-hour call routing
• Offers unlimited storage for recordings
• Top-notch voicemail transcription functions

Cons

• Data sync is sometimes slow

Pricing

MightyCall is simply priced, and there aren’t tons of ifs and buts with its plans. For $15/user/month, you get support for 2 users, 500 call minutes, and 100 texts, perfect for covering the needs of a small team.

For support for more members and unlimited calling and messaging, get either the Business plan or the ultimate Enterprise plan. Plus, a 7-day free trial means that you can try MightyCall without risking any money.

8. VoIPLy — The Cheapest Solution You’ll Find With Some Impressive Features

VoIPLy has managed to garner a loyal customer base of 25,000+ customers thanks to its 99.99% uptime guarantee, which will drastically improve your caller’s experience.

Beyond this, if you’re looking for a feature to manage and route your calls automatically without hiring an actual receptionist, you’ll adore VoIPLy’s auto-attendant feature, just like we do.

It’ll manage your calls and route them to the right team member, even when you’re busy on another call. A receptionist can only handle one caller at a time, whereas this auto-attendant feature can cater to unlimited calls simultaneously.

Another huge benefit of using VoIPLy is its simultaneous ring feature. If you’re a small business, it can be hard to manage a plethora of calls at times. With this feature, all devices connected to the line will ring at the same time, ensuring you never miss a call.

If you still miss the call, it’ll go straight to voicemail so that you can go back and listen to it at your convenience. If required, you can also have these voicemails directly emailed to you.

Pros

• It’s easy to set up and get started
• Excellent business features
• A 24/7 responsive customer support
• Facilitates unlimited calls in over 50 countries
• One of the best residential VoIPs

Cons

• Communication lags at time

Pricing

Thanks to its custom-made plans for homeowners, VoIPLy is one of the best VoIPs for residential needs. That said, its business package is equally worth it.

Irrespective of the plan you choose, you’ll get unlimited calling to 50+ countries, number porting, and customized call routing. Try VoIPLy today with the 30-day money-back guarantee and get a full refund if you don’t like it.

Comparison of the Best VoIP Small Business Products

We’ve summarized the critical differences between our top picks in a crisp table so that you can make a quick, well-informed decision on the one best suited to your small business:

What is VoIP?

Voice over Internet Protocol, or VoIP, allows you to make calls directly from a computer, a VoIP phone, or other data-driven devices. It refers to making phone calls using the internet rather than a mobile network or traditional landline.

When using a VoIP system, your analog speech signals are first converted to digital signals and then sent as data over your broadband line.

It’s a really useful way to make calls since, for one thing, all calls are made through the Internet, which makes both local and long-distance (international) calls incredibly affordable.

Why Do I Need a Small Business VoIP Service? | VoIP Benefits

Let’s explore the key advantages of VoIP for small businesses so you can choose whether you need to update your organization’s phone system.

High Call Quality

When it comes to connection speed and reception quality, VoIP considerably outperforms classic phone technologies like landlines. VoIP only interacts with video or voice data by converting it from analog to digital packets.

Additionally, VoIP has minimal to no interference from outside noise since it transfers across IP networks. Therefore, VoIP transmissions are also latency-free, so conversations never jitter or break.

Increased Flexibility and Mobility

One advantage of VoIP for small businesses is that it enables users to connect phone hardware and wireless headsets with a broad range of software applications, including email, file sharing, and remote conferencing. Users always on the go, especially corporate workers who regularly travel, can greatly benefit from this flexibility and mobility.

Lower Cost

Money is crucial for every new firm just to get off the ground and spread its wings. The VoIP phone system is an excellent choice for such firms since it’s a cloud-based technology that doesn’t require hardware installed on the office premises. Additionally, it uses the internet to make and receive calls, which is more affordable than conventional ISDN lines.

Loaded with Features

VoIP phone systems come with many handy features for any small business. Some features include caller ID, caller blocking, voicemail to email, call monitoring, call whispering, call transfer, and call flipping.

These effective features make it easier for employees and managers to track and obtain real-time analytical information for each call made or received to efficiently study business performance.

How to Choose the Best Small Business VoIP 

How did we zero in on the best VoIP for small businesses? Here are a few things we considered:

VoIP security

Strong security features are essential for business communications. VoIP data travels across the internet, a public network that isn’t secure. So look for VoIP companies that offer reliable end-to-end encryption.

Advanced security features like multi-factor authentication and secure data access should be offered in addition to a robust encryption system.

Customer Service

If you plan to use VoIP to communicate with prospects, clients, and other team members, it must be backed up with efficient customer service.

A VoIP may experience issues during initial setup and third-party integrations. Additionally, there has to be specialized customer service that responds to problems around-the-clock.

Compare Prices and Features

Compare features and prices after you’ve narrowed down the VoIP solution providers for your company. Most VoIP software solutions provide price structures based on the structure of your business.

Creating a list of all the VoIP service plans and cross-referencing them with your requirements is a wise way to compare them. It’ll offer a high-level overview of the systems that can perform your business’s necessary functions.

Check Out Online Reviews

Online reviews might be helpful if you’re still not convinced which VoIP provider is best for your company. You can determine whether to use a particular VoIP provider’s service by reading reviews written by actual consumers that include notable advantages and disadvantages.

Small Business VoIP FAQs