The 7 Best VoIP Home Phone UK Providers: Tested and Compared in 2024

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Finding the best VoIP home phone service in the UK can be daunting, especially with the upcoming PSTN switch-off. Modern households need reliable, feature-rich communication tools to stay connected.

After testing numerous products and evaluating them based on performance, ease of use, and cost-effectiveness, we’ve identified the top VoIP providers that offer superior service and innovative features for home use.

These providers can help users effortlessly transition to modern telephony, ensuring they are well-equipped for everyday communications.

The 7 Best VoIP Home Phone UK Services

  1. Vonage – Best for Reliability and Integration
  2. 8×8 – Best for International Calling
  3. – Best for Budget-Conscious Users
  4. Nextiva – Best for Comprehensive Features
  5. DialPad – Best for AI Integration
  6. MightyCall – Best for Large Families
  7. Ooma – Best for User-Friendliness

The Best VoIP Home Phone Service Providers Reviewed

Below, we’ll dive into the top VoIP home phone service providers in the UK, looking at features, pricing, and plans. These comprehensive overviews will help you find the perfect VoIP service for your household’s needs and budget.

1. Vonage – Best for Reliability and Integration

Vonage logo

Best For Reliability and integration
Starting Price £6.99/month
Trial Period 14-day free trial
Top 3 Features 99.999% uptime, Multi-level auto-attendant, Visual voicemail for transcriptions
Why We Picked It

Vonage stands out for its user-friendly features that make it an ideal choice for homeowners seeking a versatile and reliable VoIP home phone solution.

It offers seamless communication capabilities, allowing users to easily manage calls with features like visual voicemail and advanced call forwarding. These features simplify everyday communication, ensuring that users can connect with family and friends without the hassle of traditional landlines.

Compared to competitors like RingCentral, which offers more integrations but at a higher starting price, Vonage provides a cost-effective solution without compromising on essential features.

Its excellent uptime of 99.999% ensures reliable service, minimising the chances of missed calls or disruptions. This reliability is crucial for homeowners who depend on consistent and clear communication.


Visual Voicemail – Vonage’s visual voicemail is particularly user-friendly, allowing users to read voicemail messages without having to listen to them. This feature is perfect for homeowners who want to quickly check messages without interrupting their daily routine.

Call Forwarding – This feature offers flexibility by allowing users to direct calls to their mobile phone or another number. This ensures that important calls are never missed, whether you’re at home or away, making life easier for busy individuals and families.

Simple Online Interface – Vonage provides a straightforward online interface that makes managing your home phone system intuitive and hassle-free. Whether scheduling calls, setting up caller ID, or customizing ring patterns, homeowners can control their phone settings with ease.


Vonage offers a range of pricing plans to cater to various home-based needs. Here are some highlighted plans:

Plan Talk UK 1000 Premium Mobile 1000 Premium Unlimited World
Annual contract £6.99/month £9.99/month £20.50/month
  • Talk UK 1000 – 1,000 minutes to UK landlines, then 3p/min; 10p/min to UK mobiles.
  • Premium Mobile 1000 – 1,000 minutes to UK landlines and mobiles, then 3p/min and 10p/min respectively.
  • Premium Unlimited World – Unlimited calls to UK landlines, mobiles, and 60+ countries.

Overall, Vonage provides a range of 9 different plans, each tailored to different levels of usage and features, ensuring there’s a suitable option for every type of home (or business). These are the three we found are most relevant for homeowners and offer the best value for money depending on your requirements for international calls.

Read our full Vonage review

Who it's Best For

Vonage is perfect for homeowners seeking a reliable and easy-to-use VoIP home phone solution. With features like visual voicemail and advanced call forwarding, it offers a seamless way to manage communications, enhancing everyday connectivity without the need for complex IT infrastructure or multiple device setups.

Pros pros

  • High reliability with 99.999% uptime
  • Over 25 features, including advanced call forwarding and ring groups
  • Seamless integration with multiple applications

Cons cons

  • Only three devices can be linked to each number
  • Some add-on features can be costly

2. 8×8 — Best for International Calling

8x8 Logo

Best For International calling
Starting Price £19/user/month
Trial Period 30-day free trial
Top 3 Features High-definition audio, Video conferencing, Unlimited fax
Why We Picked It

8×8 is recognized for its superior call management capabilities, making it the top choice for small business owners working from home who need detailed analytics and robust control over their communication environment.

Its ability to host video conferences from home with up to 500 participants, and provide HD-quality audio ensures that both personal and professional interactions are handled with clarity and precision.

When compared with other providers like MightyCall, which offers similar functionalities, 8×8 stands out by offering these features at a more affordable rate.

Its 99.999% uptime guarantees almost uninterrupted service, crucial for maintaining consistent communication for homeowners who need reliability and quality in their home phone solutions.


High-Definition Audio and Video – 8×8 excels in delivering crystal-clear audio and high-definition video, making every chat and conference call as smooth and clear as possible. This is especially beneficial for homeowners who use their home phone for both domestic and international calls.

Call Analytics and Management – With features like call parking, Hunt Groups, and the ability to listen in on live calls, 8×8 offers homeowners sophisticated tools typically found in enterprise-level systems tailored for home use.

Skill-based Routing – The platform includes skill-based routing to ensure that every call is handled by the most appropriate member of the household.


8×8 offers a variety of plans to meet different needs:

Plan X2 X4 X7
Annual contract £19/user/month £36/user/month £105/user/month
  • X2 – Unlimited calls in 14 countries, media storage, hot desking
  • X4 – All X2 features plus frontdesk, call listening
  • X7 – All previous features plus Chrome Enterprise integration, CRM tools

8×8 does not disclose its pricing publicly; details are available only upon request. 8×8 offers five plans in total, each designed to provide a flexible, scalable solution for homeowners and home businesses alike, ensuring you can choose what best fits your communication needs.

We’ve selected the three that offer you the most value for your money and are suitable for those at home, while the top-tier plans are typically suited for enterprise-level businesses.

Read our full 8×8 review.

Who it's Best For

8×8 is ideal for homeowners who demand high-quality, reliable communication tools that go beyond traditional calling. It’s perfect for those who also need to manage calls for a home office or maintain close contact with family and friends around the world.

While it is packed with features for advanced users, those needing a simple, straightforward home phone service might find it more complex than necessary.

Pros pros

  • Exceptional audio and video quality
  • Robust call management and analytics
  • Flexible and feature-rich plans suitable for various needs

Cons cons

  • Can be expensive for basic home use
  • Some support delays reported

3. — Best for Budget-Conscious Users Logo

Best For Budget-conscious users
Starting Price £10.06/month (+ £3.94 for UK number)*
Trial Period 30-day money-back guarantee
Top 3 Features Call analytics, Video conferencing, Mobile and web apps
Why We Picked It is the go-to choice for homeowners who need an affordable, straightforward VoIP solution without the bells and whistles of more complex systems like Ooma.

Its user-friendly approach offers essential features like video conferencing, mobile and web apps, and 50 standard voice features, which ensures reliable communication for everyday needs.

When compared with other providers like Ooma, which caters to a broader audience with its suite of advanced features and integrations, focuses on simplicity and cost-effectiveness. This makes it ideal for those who want to enhance their home phone experience without a steep learning curve or high costs.

The provider’s commitment to providing essential services at an affordable rate makes it a standout for budget-conscious users seeking quality and reliability.


Video Calling – Video calling is an essential feature for modern communication, whether for personal or light business use. offers video conferencing that supports 10-100 participants based on the chosen plan, perfect for everything from intimate family calls to larger remote gatherings.

Mobile App – The mobile app liberates users from the confines of traditional landlines, enabling calls from anywhere globally. Compatible with both iOS and Android, the app supports calls, texts, and voicemail access over Wi-Fi or cellular data.

Pricing offers a range of pricing tiers to cater to different user needs:

Plan Basic Plus Pro
Annual contract £10.06/month* £14.76/month* £21.47/month*  
  • Basic – 500 minutes, 1 number per account, video conferencing for 10 participants
  • Plus – Unlimited calling, 1 number per user, 25-participant video conferencing
  • Pro – All Plus features, 100-participant video conferencing, call analytics

You will need to pay an additional £3.94* to add a UK number to your account.

Read our full review.

*Pricing has been converted from USD to GBP via the live exchange rate on 17 May 2024.

Who it's Best For is best suited for homeowners who want a no-frills, reliable home phone solution at an affordable price. Its easy setup and operation make it ideal for those not needing advanced features but still want essential functions to enhance their home communication.

While it may not satisfy the needs of users looking for extensive integrations or enterprise-level functionalities, we found that it’s perfect for those who prioritize simplicity and cost-effectiveness in their home VoIP service.

Pros pros

  • Very affordable with a range of essential features
  • Easy to use and set up
  • Supports basic video conferencing and mobile management

Cons cons

  • Only 1 number per user included
  • Lacks extensive third-party integrations.

4. Nextiva – Best for Comprehensive Features

Nextiva logo

Best For Comprehensive features
Starting Price £13.73/month*
Trial Period 7-day free trial
Top 3 Features Unlimited internet fax, HD voice quality, Free number porting
Why We Picked It

Our research found that Nextiva stands out for its robust and comprehensive communication solutions, catering to a wide range of user needs, from basic call handling to advanced call center functionalities.

Its ability to deliver high-definition voice quality and support for unlimited internet faxes makes it ideal for homeowners who demand clarity and reliability in their communication systems.

Compared with other providers like Vonage and Ooma, Nextiva offers an extensive set of features without sacrificing user-friendliness or affordability.

The seamless integration of call management and team collaboration tools ensures that users can manage their home phone systems effectively while enjoying features typically reserved for large businesses.


HD Voice and Call Management – Nextiva excels with superior HD voice quality and a suite of call management features, including voicemail-to-email and advanced call routing, enhancing the clarity and flexibility of home communications.

Unlimited Internet Fax and Free Number Porting – Users can send and receive faxes digitally without needing a traditional fax machine, and the free number porting allows them to retain their existing phone numbers with ease.

Robust Video Conferencing – Although capped at 45 minutes per session, the video conferencing feature supports seamless digital gatherings, making it suitable for homeowners who occasionally need to virtually host multiple participants without a complex setup.


Nextiva provides several plans tailored to different needs:

Plan Essentials Professional Enterprise
Annual contract £13.73/month* £16.37/month* £21.66/month*
  • Essentials – Unlimited calling, voicemail-to-email, and 100-participant video conferencing
  • Professional – All Essential features, plus CRM integration, and 200-participant video conferencing
  • Enterprise – All Professional features, plus call recording, and unlimited video conferencing participants

Read our full Nextiva review.

*Pricing has been converted from USD to GBP via the live exchange rate on 17 May 2024.

Who it's Best For

Nextiva is perfect for homeowners and small home businesses looking for a versatile VoIP solution that bridges the gap between personal and professional use.

Its range of features, from basic call handling to advanced analytics, makes it suitable for those who need more than just a traditional home phone.

While it may be overkill for users who only need basic calling functionalities, it is ideal for those who appreciate having access to advanced features like CRM integration and comprehensive call analytics without needing separate systems.

Pros pros

  • High-quality HD voice for clear communication
  • Includes a suite of productivity and collaboration tools
  • Free number porting
  • Unlimited internet fax

Cons cons

  • Video conferencing limited to 45 minutes per session
  • Not user friendly

5. DialPad – Best for AI Integration

Vonage logo

Best For AI integration
Starting Price £12/user/month
Trial Period 14-day free trial
Top 3 Features AI call and voicemail transcription, Real-time analytics, Unlimited calling
Why We Picked It

DialPad is celebrated for integrating AI into every aspect of its communication services, making it the preferred choice for small home businesses seeking growth through advanced, intelligent features.

Its AI-driven functionalities, like real-time call transcription, offer a seamless and efficient communication experience.

Unlike competitors like Nextiva, which focuses on traditional VoIP capabilities, DialPad introduces a modern twist with machine learning and AI. It enhances user interaction without inflating costs, making it a superior choice for homeowners who value innovation and smart technology in their home communication tools.


AI-Driven Call Handling – DialPad shines with AI features such as voice transcription, smart call routing, and automated customer satisfaction insights, which adapt to user behavior for smarter, more responsive communication.

For home users, this means effortlessly managing personal calls, easily reviewing voicemails as text, and ensuring important calls are never missed.

Comprehensive Analytics – While typically more beneficial in a business setting, DialPad’s real-time analytics and reporting can also offer advantages to homeowners.

Equipped with AI-powered insights, users can monitor call quality, track communication patterns, and understand usage trends. Homeowners can use these insights to optimize communication, ensuring they are fully utilizing VoIP services for both local and international calls without unnecessary complexity.

Global Communication Made Easy – With support for unlimited calling and global SMS, DialPad is ideal for users who need to stay connected across the globe without worrying about complex setups or excessive costs.


DialPad offers a tiered pricing structure to cater to various needs:

Plan Standard Pro Enterprise
Annual contract £12/user/month £20/user/month Custom
  • Standard – AI call transcription, unlimited calling, Google Workspace & Microsoft 365 integration
  • Pro – All Standard features, plus Salesforce and CRM integrations, and global SMS
  • Enterprise – All Pro features, plus 100% uptime SLA, and priority support

Read our full DialPad review

Who it's Best For

DialPad is best suited for those working from home in small to medium-sized businesses that prioritises cutting-edge technology to enhance their communication systems.

Its AI-powered tools make it a standout for those who need more than basic calling functionality, including detailed analytics and automated processes.

While it may be slightly complex for users who prefer traditional VoIP services, it is perfect for those who embrace modern technology and want to integrate their communication tools with AI capabilities.

Pros pros

  • Advanced AI features for call and voicemail transcription
  • Seamless integration with major platforms and global SMS support
  • Extensive analytics for monitoring and improving communication

Cons cons

  • Some advanced AI features require add-on purchases
  • Learning curve for users unfamiliar with AI tools

6. MightyCall – Best for Large Families

MightyCall Logo

Best For Large families
Starting Price £35.53/month*
Trial Period 7-day free trial
Top 3 Features Supports web phones, AI-powered virtual receptionist, multi-level IVR
Why We Picked It

MightyCall stands out for its robust task management capabilities, making it ideal for large families working from home that need to efficiently route and manage calls.

Its multi-level Interactive Voice Response (IVR) system allows for complex voice menus, ensuring that callers are directed to the appropriate department or individual without manual intervention. This automation boosts productivity and enhances customer experience.

Compared to competitors like Vonage, which also offers good call management, MightyCall provides these features at a more affordable price, making it excellent for those growing businesses from home who need sophisticated features without a hefty price tag.


Task Management and Call Routing – With MightyCall, setting up a multi-level IVR is straightforward, allowing users with a home business to create customized voice menus for efficient call routing and reroute calls to their cell if they’re not home.

This system supports complex workflows and ensures that callers connect with the right department, enhancing the overall customer experience.

AI-Powered Virtual Receptionist – This feature acts as the first point of contact for callers, offering a professional greeting and directing calls based on predefined rules. It’s like having a 24/7 receptionist without the need for a human on the other end.

For homeowners or large households, this means calls can be efficiently routed to the correct family member, ensuring privacy and convenience while reducing the hassle of manually managing incoming calls.

Web and Mobile App Integration – MightyCall’s seamless integration with web and mobile applications ensures that employees can manage communications from anywhere, making it perfect for remote teams or businesses with a mobile workforce.

The system’s flexibility and ease of use support a variety of business communications needs. For home users, this integration means being able to answer calls directed to their home phone on their cell phone, or for those with a home business, it allows answering important work calls without needing to be at their home office.


MightyCall offers a straightforward and competitive pricing structure that caters to homes of all sizes:

Plan Starter Pro Power
1-yr contract £35.53/month (£11.84/user but must have 3 users)* £54.48/month (£18.16/user but must have 3 users)* £71.05/month (£23.68/user but must have 3 users)*
  • Starter: Includes basic call management features, unlimited calling, and two business phone numbers
  • Pro: Adds live call monitoring, analytics, and reporting features
  • Power: Includes auto dialers and dedicated account manager support

*Pricing has been converted from USD to GBP via the live exchange rate on 17 May 2024.

Who it's Best For

MightyCall is ideal for large families and businesses that require robust task management and seamless communication across various devices and locations. Its comprehensive call management and mobile integration make it perfect for remote teams and home businesses.

Additionally, its user-friendly interface and multi-device support are great for large families needing to manage multiple calls and messages efficiently, ensuring everyone stays connected without missing important communications.

Pros pros

  • Excellent call recording and management features
  • User-friendly interface with multi-level IVR for effective call routing
  • Flexible mobile app integration for on-the-go communication

Cons cons

  • Limited video conferencing capabilities
  • Advanced features require higher-tier plans

7. Ooma – Best for User-Friendliness

Ooma Logo

Best For User-friendliness
Starting Price Free (after device purchase)
Trial Period 30-day free trial
Top 3 Features Easy installation and setup, advanced call blocking, multi-ring functionality
Why We Picked It

We selected Ooma for its exceptionally user-friendly operation, ideal for those who prefer straightforward and hassle-free VoIP solutions. Its intuitive design simplifies setup and daily use, making it accessible even to those less familiar with VoIP technologies.

Ooma stands out with its clear voice quality and reliable service, offering a practical and efficient communication solution for the home.

Compared to competitors like, which also provides notable user-friendly interfaces but at a higher starting price, Ooma offers a cost-effective solution without compromising on essential features like advanced call blocking and multi-ring functionality.


Virtual Receptionist – Ooma’s virtual receptionist feature efficiently manages incoming calls, directing them to the appropriate individual. This system ensures that callers are greeted professionally and routed correctly.

Voicemail-to-Email Transcription – With Ooma, you can receive voicemail messages directly in your email. This feature transcribes voicemails into text and sends them as an email attachment, ensuring you never miss important messages, even when you’re away from the house.

Multi-Ring – Ooma allows you to have simultaneous ringing on multiple devices, ensuring you’re always connected. Whether you’re at home or on the go, calls can ring on your home phone, mobile, and even your office line simultaneously, so you’re less likely to miss important calls.


Ooma does things a little differently from the other service providers on our list. Users need to purchase a device and the calls are free (excluding taxes and fees).

Plan Ooma Telo Ooma Telo Air Ooma Telo LTE
Device cost £78.94* £101.85* £86.84 (was £101.85)*
Service cost Free** plus taxes and fees Free** plus taxes and fees £15.78* plus taxes and fees
  • Ooma Basic Service Plan – Free nationwide calling and low-cost international calling
  • Ooma Premier Service Plan – Everything in the Basic Plan at an additional £7.89 per month, plus free calling in the US, Canada, and Mexico, and advanced call blocking.

For a detailed breakdown of what each plan includes and to see how it can fit into your home, read our full Ooma review.

*Pricing has been converted from USD to GBP via the live exchange rate on 17 May 2024.

**Basic service plan costs are included with the purchase of Ooma Telo or Ooma Telo Air devices.

Who it's Best For

Ooma is ideal for residential users seeking a user-friendly VoIP solution or who run a small home business. Its features like virtual receptionist and multi-ring make it perfect for busy households and home offices that need efficient call management without the complexity of pricier systems.

Pros pros

  • Intuitive setup and use
  • High-quality voice
  • Effective at blocking unwanted calls

Cons cons

  • Limited advanced features in the basic plan
  • Some international rates can be high

The Best VoIP Home Phone UK Providers Compared

Choosing the right VoIP home phone provider can significantly enhance your communication experience, especially as we transition from traditional PSTN networks to more flexible and feature-rich IP telephony.

With various providers offering varied benefits and features, it’s crucial to find the one that best fits your specific needs.

Best Voip Home Phone Best for Starting Price Trial Top 3 Features Mobile application Customer support
Vonage Best for reliability and integrations £6.99/month 14-day 99.999% uptime, Multi-level auto-attendant, Visual voicemail for transcriptions 24/7 phone and chat
8×8 Best for international calling £19/user/month 30-day High-definition audio, Video conferencing, Unlimited fax 24/7 phone and chat Best for budget-conscious users £10.06/month (+ £3.94 for UK number)* 30-day money-back guarantee Call analytics, Video conferencing, Mobile and web apps 24/7 phone and chat
Nextiva Best for comprehensive features £13.73/month* 7-day Unlimited internet fax, HD voice quality, Free number porting 24/7 phone and chat
DialPad Best for AI integrations £12/user/month 14-day AI call and voicemail transcription, Real-time analytics, Unlimited calling 24/7 phone and chat
MightyCall Best for large families £35.53/month* 7-day Supports web phones, AI-powered virtual receptionist, Multi-level IVR 24/7 phone and chat
Ooma Best for user-friendliness Free (after device purchase) 30-day Easy installation and setup, Advanced call blocking, Multi-ring functionality 24/7 phone and chat

*Pricing has been converted from USD to GBP via the live exchange rate on 17 May 2024.


How We Review And Test VoIP Services

We base our recommendations on first-hand testing. All the VoIP products we feature, have been tested based on the following criteria:

  • Features: We explore the platform’s general call and video conferencing capabilities and unique features like automation, call queuing, call recording, and IVR features.
  • Integrations: We assess whether it offers integration support for popular business apps such as CRMs, project management platforms, helpdesk software, and others.
  • Reliability: We test the call quality on offer with the VoIP platform, and we only include services that offer an uptime guarantee of close to 100%.
  • Security and Compliance: We check whether the platform offers industry-standard encryption, access controls, compliance with regulations like GDPR, and firewalls.
  • Numbers: We factor in whether the platform offers a variety of number options like local, toll-free, international, and vanity numbers.
  • Ease of Use: We test the VoIP service on its available platforms to ensure we can give accurate insight into its usability.
  • Value for Money: After our hands-on testing, we’re able to better analyze whether the price point is fair to offer insight into the feature-to-price value on offer.
  • Reviews and Reputation: Beyond our hands-on testing, we explore third-party reviews to see if we need to investigate certain aspects of the VoIP service further. This combined allows us to offer a good overview of what our readers can expect from the platform.

What Is VoIP?

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

This technology converts sound into digital packets and transfers it through the internet similar to other types of data, like emails and instant messages.

VoIP can be used on various devices, including smartphones, computers, or dedicated VoIP phones. It offers significant advantages over traditional telephony, such as lower costs, higher flexibility, and the ability to transmit more than just voice data.

VoIP also supports video calls, text, and even file sharing, all integrated into one network. This makes it a powerful tool for home use as it enhances communication with advanced features like call forwarding, caller ID, voicemail, and conference calling.

Do I Need a VoIP Home Phone?

As the UK approaches the significant PSTN switch-off in 2025, transitioning to VoIP (Voice over Internet Protocol) is essential.

The outdated Public Switched Telephone Network (PSTN) is being phased out, and VoIP will replace it, offering enhanced flexibility, lower costs, and integrated digital services like video calls and online collaboration.

This shift means VoIP is no longer just beneficial but necessary for continuous phone service post-2025. VoIP provides high-quality calls and features, such as call analytics and customizable messages, without the limitations of traditional systems.

Homeowners need to act now to avoid disruptions. Upgrading to VoIP allows for scalable and efficient communication, ensuring systems like alarms and emergency contacts remain functional.

Preparing early for this transition is crucial to adapt smoothly to these digital advancements and leverage modern communication technologies effectively.

The Benefits of Using VoIP at Home

Switching to VoIP at home brings a suite of benefits that enhance how you communicate and interact, making it a smart choice beyond just preparing for the PSTN switch-off.

VoIP technology is more cost-effective than traditional phone lines and offers superior flexibility and a range of modern features that cater to today’s digital lifestyle.

Key Benefits of VoIP:

  1. Cost-Effectiveness: VoIP significantly reduces the cost of domestic and international calls. With VoIP, you’re using your existing internet connection, avoiding the fees associated with traditional phone lines. Many VoIP providers offer plans with unlimited calls and competitive international rates.
  2. Enhanced Portability: With VoIP, your home phone number essentially resides in the cloud; you can use it on any device, including smartphones, tablets, or computers, anywhere with an internet connection.
  3. Advanced Features: VoIP comes with a variety of features that are often costly add-ons with traditional phone services. These include voicemail-to-email transcription, caller ID, call blocking, call forwarding, and multi-device ringing, which can all be managed through an easy-to-use app or web interface.
  4. Improved Reliability and Quality: Modern VoIP services offer clear, crisp call quality and fewer disturbances or outages compared to older systems, especially if you have a stable internet connection. Enhanced security protocols also protect your communications, ensuring privacy and data integrity.

How to Choose the Best VoIP Home Phone Service

Choosing the right VoIP home phone service is crucial to ensure you get the most out of this modern technology. With a variety of providers offering different features, it’s essential to select a service that aligns with your specific needs and enhances your home communication.

Key Factors to Consider:

ReliabilityEase of InstallationCustomer SupportPrice and Value for MoneyAdditional Features

Look for a VoIP provider with a strong uptime guarantee, typically 99.999% or higher, which translates to less than six minutes of downtime per year.

The best VoIP services offer straightforward setup processes that allow you to start using the service quickly without needing technical expertise. Look for providers that support a wide range of devices and offer clear, step-by-step guides, or customer support.

Access to responsive and helpful customer support is essential, especially if you’re new to VoIP. Ensure the provider offers comprehensive support, ideally 24/7, so you can get assistance whenever needed. Check if there are multiple channels to contact support, such as phone, email, or live chat.

Assess the cost relative to the features and benefits provided. Consider if the price fits within your budget while meeting your communication needs. Look for plans that include perks like free international calls, unlimited domestic calling, or bundled services that add value. Also, check if the provider offers a free trial period to test the service before committing.

Beyond the basics, consider if the VoIP service offers extra features that could enhance your experience, such as call forwarding, voicemail-to-email, multi-device ringing, or integration with other smart home devices.


Can I get a VoIP phone at home?

What are the main disadvantages of VoIP?

Can a VoIP phone be used as a landline?

How do I get a VoIP number in the UK?

Is there a free VoIP service in the UK?

How much does residential VoIP cost in the UK?

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Aidan Weeks
Technology Expert
Aidan Weeks
Technology Expert

Aidan Weeks, a Master's graduate in Mechanical Engineering, has thrived as a freelance writer for over three years. Specializing in tech, engineering, and B2B sectors, Aidan adeptly crafts web copy, blog posts, manuals, product pages, and more, making complex concepts accessible and engaging. His transition from academia to full-time writing reflects his passion for bridging technical expertise with clear, informative content.