An In-Depth Microsoft Teams Review for Businesses in 2024

Our Verdict

Microsoft Teams is a mammoth in the VoIP industry and among the best for SMBs

Microsoft Teams, despite lacking when compared to fully-fledged VoIP services like those we compare it to in this review, has an incredible reputation for being reliable and offering free and cheap, scalable plans.

There are so many plans on offer, all very affordable, for various needs and budgets, including a pay-as-you-go option, which is rare. This plan includes must-have VoIP features like Ring Groups, for example.

Overall, we recommend Microsoft Teams for basic VoIP calling and video conferencing needs, including webinars and streamlined team collaboration. Its AI Copilot capabilities are the cherry on top.

To sum up the complaints, some find the UI isn’t intuitive. Overall though, we recommend reading this review to see how it compares to similar VoIP services before deciding.

Pros

  • Affordable plans
  • Helpful AI bots
  • Tons of integration opportunities
  • A native file storage system
  • Excellent video conferencing and webinars

Cons

  • Confusing interface
  • In-app desktop notifications are lacking

This Microsoft Teams review fully explores everything there is to know about this popular business communication app. Read what we’ve found in our testing and analysis and see how it compares to similar products on the market before deciding if it’s the best solution for your business.

Microsoft Teams Pricing

Microsoft Teams offers two products, one for video calling and one for audio calling. Here’s a quick comparison of the plans on offer:

Parameters Microsoft Teams Essentials Microsoft 365 Business Basic Microsoft 365 Business Standard Teams Essentials and Phone Teams Essentials and Phone Teams Essentials with Phone
Starting Price $4/user/month $6/user/month $10.62/user/month $10/user/month – Pay-as-you-go calling $16/user/month – with domestic calling $8/user/month
Unlimited Domestic Calling Unlimited – Inbound, Limited – Outbound Unlimited – Inbound, Limited – Outbound
Unlimited Domestic Texting
Numbers
Video Conferencing
Call Recording
Voicemail Transcription

Microsoft Teams Essentials – $4/user/m

This base plan is far cheaper than those of other communication systems. It comes with 30 hours of group meetings with 300 participants, plus 10GB of cloud storage with unlimited chat, too.

There’s not much else when compared to even the best small business VoIP systems, but one additional feature worth noting is that you get live captions (in English) for all your meetings.

Microsoft 365 Business Basic – $6/user/m

This plan offers web and mobile versions of 7 other Microsoft products beyond Teams. This includes OneDrive, Excel, Word, and PowerPoint.

You get everything included in the Essentials plan – the only difference being that, here, the live captions can be generated in 30 languages, and the cloud storage is expanded to 1 TB per user.

Microsoft 365 Business Standard – $10.62/user/m

With this subscription, you get desktop versions of 10 Microsoft apps, including Teams, Microsoft Publisher, and Access. You also get the desktop version of the apps included in the Basic plan.

Beyond this, you get webinar hosting, attendee registration and reporting, and client appointment management. However, these are all limited to video and don’t include audio calls or VoIP functions.

Teams Essentials and Teams Phone Bundles

Teams Phone is a separate product which is a cloud phone system. You can purchase bundled plans for both Microsoft Teams and Microsoft Teams Phone. Here are your options:

Teams Essentials and Phone (Pay-as-You-Go) — $10/user/month

This includes Teams Essentials features, plus metered outbound calling minutes and unlimited inbound calling – both domestic and international. You also get VoIP-specific must-haves, like call forwarding, simultaneous ring, caller ID, and device switching.

Teams Essentials and Phone (With Domestic Calling) — $16/user/month

This bundle comes with all the features of the previous bundle, but you have limited outbound calling. You’ll get 3,000 minutes for the US, UK, and Canada and 1,200 for the rest of the world.

Teams Essentials With Phone — $8/user/month

This bundle is identical to the two other bundles. The only difference is that it doesn’t come with any calling plan. You’ll have to purchase an operator calling plan separately.

Other Microsoft Plans

Microsoft offers two other plans worth noting:

  1. Microsoft Teams Phone Standard — $8/user/m — You can get this plan separately if you don’t need the Teams Essentials plan.
  2. VoIP for international calling — There’s no price for this plan, but it comes with both domestic and international minutes

Microsoft Team’s Features

We’ve given Microsoft Teams a good test run to see how it compares to other leading VoIP services we’ve used. Here are the key features we found worth adding to our Microsoft Teams review.

Webinar Functions

Microsoft Teams webinar

There’s certainly much to love about Microsoft Teams’s extensive webinar capabilities, we found this was especially true in terms of the extent of customization and control it offers.

For starters, you can personalize registration details using different themes and configurations. You can assign up to 10 co-organizers and assign specific tasks to each to help manage the whole event.

Another thing we liked about Teams is that it allows you to highlight the webinar speakers by adding credentials, company, title, LinkedIn profile, social media account, and bio.

You can also send automated confirmation and cancellation emails to drive webinar participation and engagement.

Copilot In Teams

Microsoft Teams Copilot

We found Copilot, Microsoft Teams’ AI assistant, incredibly handy. For example, you can have it summarize a meeting for you that’ll take a matter of seconds.

You’ll have a summary of the speakers, the points made, and any actionable items from it. Similarly, you can ask it to create a table outlining the decided responsibilities and deadlines for the same.

It’s like having your own personal assistant — to keep notes, gather data, or compile things to simplify your work. This makes sharing meeting notes and similar, that much easier, too.

VoIP Functions

Microsoft Teams VoIP setup

Microsoft Teams has great VoIP features. You can make a phone call using Teams Phone to anyone in the world, and the built-in AI comes in real handy while routing calls based on location or time.

For instance, after business hours, you can redirect the calls to voicemail or a different priority line. You can also record calls for future reference and set up greeting and on-hold messages.

This all might seem trivial at first, but features like these go a long way in providing a solid customer experience. That said, video calling is undoubtedly Microsoft Teams’ USP.

The visuals are crystal-clear, and the calls are pretty stable as well. What’s more is that you can add up to 300 participants at once, depending on the plan you choose.

Team Management Functions

Microsoft Teams Tasks app

We found that managing a team is really easy on Microsoft Teams. Firstly, not everyone has to download the app. Those just looking to view items or attend a meeting can do so through direct links.

Plus, you can add people from outside your organization as guests for free. There’s even built-in chat to collaborate both visually and through text, so you can share links and similar without leaving.

If you have a huge team, you can also assign unique team roles. For instance, your Teams Communication Administrator can be responsible for managing the calling and meeting features.

Other guests and attendees, on the contrary, won’t have the option to start or end a meeting or even record it, giving you the desired amount of control over the proceedings.

Microsoft Teams Integrations

As you’d expect, Microsoft Teams integrates well with other Microsoft apps like Outlook, OneNote, and the like, making it a great choice for businesses already using Microsoft products.

This doesn’t mean that you’ll struggle with third-party integrations – Teams supports a ton of them, too. For example, Polly is a popular integration to create surveys, polls, and quizzes in Teams.

Management tools like Trello and Monday.com also integrate well with the platform. Beyond these, you get AttendanceBot, GitHub, YouTube, Miro, Power BI, and WiKi, amongst numerous others.

Believe it or not, this gives Microsoft Teams an edge over some dedicated VoIP apps like Phone.com, which only offers 4 native integrations, and Vonage, which offers 24, 10 of which are paid.

Is Microsoft Teams Safe?

Microsoft Teams is 100% safe. It follows all the best security practices. For instance, all network communications are encrypted by default.

It also requires all its servers to use certificates, OAUTH, and Transport Layer Security (TLS) encryption so that all your data on Teams is secure. It doesn’t end there, either.

Microsoft Teams has also taken strict measures against popular security threats like phishing attempts, identity spoofing, malware attacks, and so on.

Microsoft Teams Customer Reviews

Microsoft Teams has scored some excellent reviews online. It has an average rating of 8/10 on TrustRadius with 5,780 reviews, with 62.69% of reviewers rating it more than 9.

95% of users believe that Teams delivers good value for the price it charges, and many love its peer-to-peer communication capabilities, especially for large teams that need collaboration.

All team members can be accessed via chat, audio, or video call, and many love how the platform gels with other Microsoft products like Excel, PowerPoint, and Word.

Microsoft Teams customer review

On G2, Teams has received 4.5/5 ratings from 14,520 reviews, with 9,000+ 5-star reviews. Many like the ease of use of the platform, and you’ll find ample reviews saying how easy it is to share screens.

Sharing documents and other files is also as simple as dragging and dropping. However, as with every software solution, there are some drawbacks you’ll find.

One complaint you’ll see is regarding external communication. Managers have faced problems where external stakeholders don’t get invites. To fix this, you need to create an Outlook event.

Beyond this, you’ll see the odd complaint that Teams slows their system at times, where the app crashes, closes itself or doesn’t let other apps work as usual. However, this is rare in the big picture.

What is Microsoft Teams Good for?

Microsoft Teams is great for video conferencing. You can host unlimited group video meetings for up to 60 minutes with 100 to 300 participants depending on the plan you choose.

You can also record these videos in case your team needs to go over the details shared during the session later on. What’s more, all these recorded meetings come with transcripts.

If it’s a regular thing, like a morning meeting, you can automate it so that every day, at the same time, the meeting will start regardless of whether you are there to initiate it or not.

On the Business Standard plan, you also get attendee registration and reporting tools that you can use to take attendance and gauge participation level.

That said, as you’d find in our RingCentral review and others we’ve reviewed, it’s not the best VoIP solution if you’re after features like call analytics, an auto-attendant, voicemail transcription, and similar.

Microsoft Teams Vs Top Competitors

There are many competent platforms on the market. Here’s a quick overview of how Microsoft Teams compares with the other top Internet phone services:

VoIP Platform Microsoft Teams Ooma Vonage Phone.com MightyCall
Best For Video calling Any-sized business Small Businesses Those after a budget VoIP Mid-sized businesses
Starting Price $4/user/month $19.95/user/month $13.99/line/month $12.74/user/month $15/user/month
Trial Period Free plan 60 days 14 days Free demo 7 days
Mobile App iOS, Android iOS, Android iOS, Android iOS, Android iOS, Android
Top 3 Features Meeting transcription, Teams CoPilot, productivity tools HD audio quality, virtual receptionist, free toll-free number Unlimited meetings, best-in-class security,
multi-level auto attendant
Voice tagging, native SMS box, personalized call messages Custom greetings, business hour call routing, call screening
Money-Back Guarantee 30 days 30 days 30 days 30 days

Teams Vs Ooma

Ooma, as we discussed in great detail in our full Ooma review, is more focused on audio calls. With over 50 calling features, it’s our go-to recommendation for businesses after a unified VoIP service.

So, Ooma is focused more on customer handling and team management, whereas Microsoft Teams, although you get some handy features on the VoIP-specific plans, is more team-focused.

That said, which is best depends on your specific needs. Microsoft Teams comes with many pricing options, whereas Ooma is a good investment for unified internal and external communications.

Teams Vs Zoom

Zoom is best for large businesses, as it’s more expensive than Microsoft Teams, and it offers unlimited storage compared to Teams’ 1TB capacity, plus 400+ more integrations.

Beyond this, the meeting limit on the free plan is 60 minutes for Teams and only 40 minutes for Zoom. That said, the differences otherwise are minimal, particularly when it comes to features.

Both offer voice calling, video calling, meeting recordings, user analytics, and cloud storage, among others.

Teams Vs Slack

Slack, as most know, is the go-to app for secure team messaging. It’s like Discord for businesses. That said, there’s also a call functionality, although it’s limited in comparison to Teams.

Microsoft Teams also has a chat feature with an interface as simple as Slack’s, but instead of all the channels on the left-side menu, you get a long list of contacts, channels, and groups all clubbed together.

Overall, Teams is best for a good mix of both audio and text communication. Meetings can be recorded and transcribed, and outsiders can join through a link without signing up.

Verdict – Is Microsoft Teams Worth it?

This depends. It’s worth it to centralize all communication through multiple channels such as chat, calling, and video conferencing, and it’s a good choice if your team uses other Microsoft products.

There’s also no doubt that the subscription prices offer incredible value for money, but if you’re after a fully-fledged business VoIP system, then we recommend checking out Ooma.

How We Test VoIP Services

Our team of experts has 13+ years in testing leading tech products – both hardware and software. As buyers first, we ensure we have hands-on experience with the tools we review and recommend.

Having tested numerous others on the market, we’ve got a clear benchmark to test each service against. This helps us pinpoint any unique USPs and where we feel it falls a bit short.

From testing the audio and video quality to messing around on the interface and with the most noteworthy features, we ensure we spend enough time with the products to give helpful reviews.

We also analyze other user reviews to ensure we offer a complete overview of what you can expect — both good and bad, with top alternatives if you find that this product isn’t the best one for you.

How to Choose the Best VoIP Provider

Before you choose, here are some key factors to take into account to ensure that it’s the best move for your particular needs:

PriceScalabilityEase of UseIntegrationsCustomer SupportUptimeHidden Cost

What you get will depend on what you can spend. Some features are only available on higher-tier plans. It’s incredibly important to consider what you need from a VoIP provider and whether it offers this functionality at the price you’re willing to pay.

You should consider whether the provider can accommodate your growing needs. This may be certain functionality you anticipate you’ll need when your business hits a certain point, or how many users you’d be able to onboard, and at what price.

Usability is crucial to avoid impacting productivity or requiring extensive training. Regardless of the product, it’s always advisable to test drive the product with any free versions and guarantees before deciding.

Businesses use a number of different apps, and the same is likely true for your company. It’s important to consider whether the VoIP platform integrates with your current tech stack to streamline your processes and minimize the need to juggle multiple apps at once.

No product is flawless, so support is incredibly important to consider. You want a service that has good customer reviews, 24/7 support, plus multiple contact channels — including by phone, chat, and email.

You’ll want to look for VoIP platforms that guarantee close to 100% uptime. Technical issues are unavoidable, but you want your business to be accessible most of the time. It’s important to know that every 9 in 99.999% equates to up to a few minutes of downtime every year.

Knowing the upfront cost isn’t enough. You also have to know whether there are any hidden costs that might exceed your budget in the future. Sometimes these are disguised as renewal fees, and international calling charges are another, as are add-on features.

FAQs

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Krishi Chowdhary

Krishi Chowdhary has half a decade of experience writing buying guides and product reviews for numerous leading technology websites. He spent two years writing for Business2Community.com before joining Techopedia.com. He has a degree in Commerce and extensive experience in the technology industry. He's also the key driver behind TechReport.com's news content, delivering expertise insight into the latest tech and cybersecurity news daily.