In this OpenPhone review, we dive into a VoIP that’s come a long way since being formed in 2018. We explore its features, pricing, and how it compares to other leading VoIP services we’ve tested in 2024, including the likes of Ooma. Keep reading this review of OpenPhone to learn if it fits the bill for your communication needs.
While working on our OpenPhone review, we found that it offers 3 plans, here’s a quick overview of the annual pricing and how the plans compare:
|Unlimited Domestic Calling (US and Canada)
|Unlimited Domestic Texting (US and Canada)
|Yes, but call rates apply
|Yes, but call rates apply
|Yes, but call rates apply
|1 per user ($5/additional number)
|1 per user ($5/additional number)
|1 per user ($5/additional number)
|AI Call Summaries and Transcripts
|Dedicated Account Manager and Priority Support
OpenPhone offers call and messaging, built-in CRM capabilities, and team collaboration tools. However, it lacks video functionality, which others offer, as we found in our Ooma review, for example.
That said, depending on your needs, there’s a lot to like about OpenPhone. Here we’ll explore what we found stood out to us in our testing for this OpenPhone review and how it compares to others.
OpenPhone offers an integrated, lightweight contacts CRM dashboard. We found it easy to use but very powerful. Put simply, it lets managers and admins customize and share contacts.
Unlike siloed CRM tools which only store contact information, OpenPhone’s built-in CRM weaves directly into your communication workflow.
You can personalize your team’s address book with custom properties and notes and import contacts from Google or CSV files in a matter of clicks.
You can even import data from business apps like Zapier. While this isn’t necessarily unique to OpenPhone, the simple UI sets it apart. Your team won’t need any extensive knowledge or training.
We tested the team features on the OpenPhone mobile app, desktop, and online, and it works smoothly. With centralized team tools and data, team members can pick up where others left off with ease.
Teams can share phone numbers, too, and with centralizing everything, the OpenPhone app offers full visibility into each conversation to ensure everyone remains on the same page.
We also found it was easy to add, remove, or reassign numbers in seconds, allowing admins to ensure strong security and effective communication management.
Beyond this, there are also internal communication tools such as Threads, DMs, and mentions, and the dashboard offers handy call analytics, for example, to make data-driven decisions.
Powerful Calling Features
The main USP of OpenPhone is undoubtedly its calling features. For starters, it automatically lets you know when an incoming call is personal or business, letting you know who’s calling.
We liked how smooth this in-app feature is. Both hybrid or in-office workers can set their business hours for each number, too, which is great for encouraging a work-life balance.
The ‘schedule’ tool automatically redirects calls to available staff. Beyond this, we tested OpenPhone’s capacity to bring other people into a call or join a call as a group – both functioned perfectly.
You can also easily route calls to specific departments, mute certain callers, transfer/forward calls, and even set up ring groups that cause multiple phones to ring until the call is answered.
You’ll also get manual or automatic call recording, depending on your plan, and although this isn’t unique to OpenPhone, again, we found the clean UI is easily what sets it apart.
OpenPhone doesn’t just handle messaging. Your team can share text, photos, videos, audio, GIFs, and even files. Team messaging using threads is secure, allowing you to keep internal chats private.
We also liked how OpenPhone creates automated text responses for missed calls, voicemails, and even specific triggers, ensuring no conversation goes unanswered.
Whether you’re sharing quick updates or crafting thoughtful responses, OpenPhone’s messaging features keep your team in sync and conversations flowing effortlessly.
Centralized Operation Management
At the core of the OpenPhone app is its dashboard. While cloud-accessible data and analytics feel fairly standard for VoIP software, we appreciated how it’s designed specifically for small businesses.
The dashboard certainly lets you make the most of your operations – it’s simple but high quality. You can access all the features, data, and analytics you need without ever switching between apps.
The dashboard includes an organized menu for quick navigation, new activity pings, and multichannel conversation logs that aggregate calls, voicemails, and messages. From here, you can:
- Design self-service routing
- Set business hours
- Configure shared numbers
- Assign agent availability and preferences
- Activate call recording
- Enable voicemail transcription and voicemail-to-text or email
- Get reports and key metrics
It’s also worth noting that while most use the desktop OpenPhone app, we loved that the mobile apps offer full functionality.
In our OpenPhone review, we found some limitations with the integrations, but we were impressed with the additions of HubSpot, Salesforce, and Gong for Business and Enterprise plan clients.
Unlike some (see our Vonage review), the integration process, even for the CRMs, is pretty seamless. In terms of basic integrations available in all OpenPhone plans, the list includes:
- Zapier + SMS via Zapier ($0.01 per message)
- Google Contacts
Is OpenPhone Safe?
In terms of safety, we had no concerns during our OpenPhone review. It’s a legitimate company trusted by leading organizations such as Deel, Stanford University, Bungalow, and Compass.
We found that OpenPhone offers several features to guarantee data and system integrity, including:
Built on Amazon Web Services, OpenPhone uses cloud servers known for their state-of-the-art cybersecurity. Beyond this, OpenPhone services are also protected by Cloudflare.
Your communications are secured using 256-bit AES encryption, and data is stored in redundant databases across several physical locations.
Following on from the above, OpenPhone provides specialized services for different industries (ensuring compliance), including businesses in health care, sales organizations, HR, education, real estate, logistics and transportation, and other sectors.
Admins also have full control over user roles and platform management. OpenPhone’s analytics and reporting tools can also help identify compliance, privacy, and security issues.
For example, in the Business and Enterprise plans, you’ll get access to audit logs and SOC 2 reports.
OpenPhone Reviews from Customers
For our OpenPhone review, we also wanted to see what customers thought of the service. After checking numerous trusted review sites, we found it boasts predominantly high ratings.
Most OpenPhone reviews highlight the ease of use, affordability, and it’s phenomenal functionality. They also praise how reliable the service is. For starters, it boasts 4.7 out of 5 stars on G2.
Limited features and integrations are among the common complaints, and some are disappointed that new numbers come at an extra cost, albeit this is common among most VoIPs.
Despite this, OpenPhone is rated 9.3/10 on Trust Radius and 3.5/5 on TrustPilot. Similarly, OpenPhone reviews here highlight how intuitive, reliable, and scalable the platform is.
Overall, OpenPhone, compared to several others on the market, like Phone.com, boasts an incredibly solid reputation online, with predominantly positive reviews.
What is OpenPhone Good for?
While it doesn’t offer complex features or AI tools, it balances it out with a great UI, robust analytics features, and excellent collaboration tools. You won’t need to spend time training staff to use OpenPhone.
That said, it’s important to note that OpenPhone doesn’t offer conferencing calling, for example. For this, we highly recommend reading our Zoom Phone review.
However, you can use the Slack integration for this. Overall, from our testing, we feel larger organizations should look for a VoIP with more advanced capabilities and added integration support.
OpenPhone vs Top Competitors
With so many business VoIP platforms, it’s hard to find the best one. Here, we’ve pitted OpenPhone against some of its leading competitors so that you can make an informed decision:
|SMBs and solopreneurs
|Businesses of all sizes
|Mid- to- large businesses
|Top 3 Features
|Call recording, Team collaboration, Call routing
|Caller Info Match, Voicemail-to-email, Call recording
|Multi-level auto attendant, Firewall protection, Visual voicemail
|Unlimited audio conferencing, Voicemail transcriptions, Free number porting
|Voice tagging, Call Recording, Personalized call messages
OpenPhone vs Google Voice
The key differences between OpenPhone and Google Voice emerge when it comes to functionality and target audience. Price-wise, Google Voice is cheaper and has a free version plan.
Businesses looking for professional features like call routing and auto attendants will find that OpenPhone is a better fit. On the other hand, Google Voice is a popular free tool for basic functionality.
This includes call forwarding and voicemail capabilities. So, while OpenPhone boasts a feature-rich ecosystem, including professional greetings and analytics, Google Voice offers limited features.
Ultimately, OpenPhone and Google Voice cater to different user types. OpenPhone empowers businesses with robust features, while Google Voice serves as a basic, free solution.
OpenPhone vs RingCentral
OpenPhone focuses on core calling functionalities like forwarding and auto attendants. More importantly, unlike RingCentral, it requires no technical knowledge.
In essence, RingCentral caters to larger businesses needing extensive features and integrations, while OpenPhone appeals to cost-conscious startups in need of a user-friendly solution.
OpenPhone vs Dialpad
Dialpad is known as a strong VoIP service thanks to its AI-powered features and sleek interface. With advanced call coaching and sentiment analysis, Dialpad is the go-to for many.
However, having tested both, it’s clear that OpenPhone is the ideal solution if your organization needs a more user-friendly VoIP provider for calls, texts, and team collaboration.
Price-wise, it’s interesting to note that Dialpad and OpenPhone cost the same, starting at $15/user/month. However, you’ll get a lot more bang for your buck in terms of features with Dialpad.
Choosing between these boils down to your needs. If you prioritize simplicity, OpenPhone might be the better fit. If AI-powered insights and complex CRM integrations are crucial, Dialpad is your answer.
Verdict – Is OpenPhone Worth it?
OpenPhone is user-friendly, affordable, and delivers on core calling functionalities — overall, it’s undoubtedly worth considering, especially for SMBs, and boasts reviews that correspond to this.
We found that despite its stripped-down, minimalist style OpenPhone provides powerful features for team collaboration and analytics, and it doesn’t require heaps of training to use.
However, if you require advanced features or anticipate significant scaling, exploring OpenPhone alternatives would be wise. Ultimately, the decision depends on your specific needs and budget.
How We Test VoIP Services
Techopedia has been an authoritative voice on all things tech for 13+ years, helping our readers navigate the ever-evolving digital landscape. We don’t simply review software.
We rigorously test and analyze the tools we recommend, including the best VoIP services. For example, for this OpenPhone review, we dissected its pricing, apps, call quality, ease of use, feature functionality, and integrations.
It doesn’t stop with our own testing, either. We gather user reviews to paint a comprehensive picture of OpenPhone’s strengths and weaknesses, offering a well-rounded overview of the tool.
How to Choose the Best VoIP Provider
Cutting the cord on traditional phone lines and jumping into the VoIP world can feel a little daunting. Before deciding which is the best software solution, here are some key factors to consider:
Make sure the platform matches your budget, and be sure to consider the feature-to-price value you’re getting.
Not enough features, too many features, or highly advanced features may create challenges and problems. Be sure that you’re not overspending on functionality you won’t use and that the plan you can afford offers what you need.
You want to be able to scale up or down in just a couple of clicks. Analyze the cost and availability of additional features as your team expands or downsizes.
Choose a system that doesn’t require a degree to set up and operate. Remember, employee adoption is crucial.
Find out what tools your company and IT team are already running. Evaluate which integrations matter most and check if they’re included in your plan.
Check available support hours and methods, and be sure you’re choosing a provider that boasts good reviews.
Understand the provider’s uptime percentage and its impact on your business operations. Every second counts.