A Full Phone.com Review for 2024

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Our Verdict

A cost-effective, simple solution for a virtual business phone number

Phone.com is a great option for small businesses or solo entrepreneurs looking to obtain a local or vanity number for their business at a low cost. It’s also HIPAA-compliant, making it suitable for those dealing with sensitive data.

Since Phone.com lacks certain integrations with CRM tools, it’s less suitable for larger sales teams and more suitable for a small business that’s seeking a professional business number.

Phone.com provides essential virtual phone system features like call forwarding, call screening, call blocking, and video conferencing at an affordable price point, striking a healthy balance between cost-effectiveness and essential functionality.

Pros

  • Affordable pricing plans
  • HIPAA-compliant
  • Video conferencing available on all plans
  • Suits small businesses
  • Mobile app available

Cons

  • Lacking third-party integrations
  • Only 1 number per user included
  • Mixed customer reviews

In this Phone.com review, we’ll analyze this virtual phone number provider, which is popular with small businesses and solo entrepreneurs.

We’ll explore its features, pricing plans, security, pros and cons, and discuss how it compares with other VoIP providers we’ve researched in 2024. Ultimately, we’ll help you decide whether it’s the right fit for your business.

Phone.com Pricing

Phone.com offers three pricing plans: Basic, Plus, and Pro. All three plans offer domestic minutes, video conferencing, and one number per user/account.

Here’s a quick overview of the Phone.com pricing plans and how they compare:

Basic Plus Pro
Starting Price (Annual) $12.74/month $18.69/month $27.19/month
Unlimited Domestic Calling 500 minutes
Unlimited Domestic Texting Yes, but additional fees may apply Yes, but additional fees may apply
International Calling Calls to Canada, France, Germany, Israel, Italy, Puerto Rico, and the UK are billed at US rates Same as Basic Same as Basic
Numbers 1 per account, local toll-free, and vanity available 1 per user, local toll-free and vanity available 1 per user, local toll-free and vanity available
Video Conferencing With 10 participants HIPAA-compliant calls with 25 participants HIPAA-compliant calls with 100 participants, whiteboard, transcription, and YouTube streaming
Call Recording $8 a month extra $8 a month extra
Voicemail Transcription
Basic $12.74 per month, billed annually

Phone.com’s Basic plan is ideal for small businesses or solo entrepreneurs in need of a virtual phone system. It includes 500 monthly minutes across the account and one phone number per account.

It offers a range of calling features like call blocking, call forwarding, call transfer, voicemail greetings, and holding music to present a professional image to your customers. It also offers video conferencing for up to 10 participants.

Features such as international calling, call recording, live receptionist, and additional phone numbers are available at an additional cost.

Plus $18.69 per month, billed annually

Phone.com’s Plus plan is a good choice for growing businesses searching for a virtual phone system. It includes unlimited calling minutes and one phone number per user, meaning multiple numbers can be registered on one account.

It offers the same calling features as the Basic plan but offers HIPAA-compliant video conferencing for up to 25 participants, as well as the ability to record video.

As with the Basic plan, features such as international calling, call recording, live receptionist, and additional phone numbers are available at an additional cost.

Pro $27.19 per month, billed annually

Lastly, Phone.com’s Pro plan is suitable for larger businesses that need a robust virtual phone system. It includes all of the features from the Plus plan, and it has:

  • Unlimited minutes for both voice and video calling
  • Video conferencing for up to 100 participants, and
  • A live streaming functionality.

In addition, the Pro plan offers call analytics and call recording, plus it integrates with your CRM system—a must for businesses with a high volume of sales calls.

It’s worth noting that Phone.com also offers volume discounts, so if you require multiple phone lines, it may be beneficial to contact the provider directly.

Phone.com Features

Phone.com offers a virtual phone solution that works well as a business phone system because of its wide range of features. Below, we’ll dive into some of its top features.

Video CallingMobile AppBusiness NumbersLive Receptionist

Video Calling

A mainstay of remote working, video calling is an important feature for any business phone system. Depending on the plan, Phone.com offers video conferencing with 10-100 participants.

Phone.com’s AES 256-bit encrypted video conferencing is browser-based, meaning no complicated download is required. It also supports screen and document-sharing to help presentations run smoothly.

The Pro plan also offers some helpful features, such as live streaming, breakout sessions, and AI meeting transcription.

Mobile App

One of the biggest advantages of a virtual phone system is that your staff no longer need to be tied to desk phones. With Phone.com, you can take calls from anywhere in the world as long as you have the iOS and Android-compatible mobile app downloaded.

The mobile app allows users to make and receive calls, send texts, and access voicemail over Wi-Fi or a  4G/5G data connection.

A mobile app makes switching to a virtual phone system a no-brainer for remote teams or digital nomads who want to separate business calls from their personal numbers.

Business Numbers

An essential part of completing your professional brand identity is having a business phone number to match. Phone.com allows you to choose from local, global, toll-free, and vanity numbers when signing up for your virtual phone system.

Putting a little thought into your business phone number has many benefits. For example, customers are more likely to trust calls from a local area code than those from an unknown number – this is where it pays to be selective about your choice.

Each Phone.com plan has one included number per user (or account on the Basic plan), but you can add extra numbers for $4.99 per number.

Live Receptionist

Another great feature on offer from Phone.com is the live receptionist, which isn’t included on any plans but is available for an extra $90 per month on all plans.

If you’re a solo entrepreneur, running a small business, or are simply struggling to keep up with your call volume, the live receptionist option may be helpful.

Live Receptionist is an answering service that uses real human beings based in the US. If you can’t answer the phone, the answering service will take the call, and your customers won’t be directed to voicemail.

The call agents will also be able to book appointments on your behalf, so you won’t miss out on any business. This service is available Monday through Friday, 8 AM—9 PM EST, and Saturday, 9 AM—8 PM EST, so calls can be taken while you aren’t at work.

Phone.com Integrations

Phone.com’s list of integrations is relatively sparse compared with some of the larger virtual phone number providers. Below, we’ll discuss which platforms Phone.com integrates with in more detail.

  • AllProWebTools A cloud-based CRM tool that offers e-commerce and marketing automation software.
  • Chrometa Time-tracking software used by freelancers.
  • Comm100  Multi-channel engagement platform encompassing live chat, ticketing, social media, and more.
  • Zoho A suite of online apps ranging from CRM, project management, accounting, and human resources to office productivity tools.
  • Zapier An intermediary tool that connects different web apps and services, enabling you to automate repetitive tasks and streamline workflows without writing code.

While Phone.com lacks some key integrations, its compatibility with Zapier means that you could possibly integrate with thousands of other apps via this tool.

Is Phone.com Safe?

One of the main concerns with virtual phone systems is VoIP security. Many providers don’t take appropriate measures to ensure that their phone lines are appropriate for use by companies that deal with sensitive customer information.

Phone.com, on the other hand, is HIPAA-compliant, which means it is suitable for businesses such as hospitals, physician offices, dental practices, pharmacies, and any other business that retains sensitive information.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) ensures that health information is securely transferred to protect the privacy of patients.

Phone.com takes security seriously and uses triple DES encryption to secure its video meeting service. This ensures that unauthorized individuals cannot access the meetings or “ZOOM bomb” them.

Additionally, the use of high-grade SSL encryption when sensitive information like usernames and passwords are being transmitted is reassuring and helps keep user data safe.

Phone.com could enhance security even further by implementing robust two-factor authentication (2FA) mechanisms and providing transparency about the geographic locations of its data centers, ensuring they reside in countries with stringent data protection and privacy regulations.

Phone.com Customer Reviews

Customer reviews on Reddit and Capterra paint a mixed picture of Phone.com’s virtual phone system. On Reddit, users highlight concerns about customer service being outsourced outside the US.

They also mentioned difficulties accessing advanced features like Interactive Voice Response (IVR) and call queues. While suitable for simpler use cases, like getting a 1-800 business number, small businesses should consider alternatives like Vonage and Ooma.

“I love that I am able to have a 1800 number, and I can also text from that number and receive messages as well. Their customer service is very helpful, and if the agent at the time isn’t able to find the solution, which has been a rare case for me, they forward you to someone who can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.”

— User review collected from Capterra

Capterra reviews are generally positive, with an overall rating of 3.7/5. They cite positive experiences with scalability and customer support’s ability to effectively address technical complaints.

However, some negative reviews mention a lack of compatibility with Android, some issues with billing, and a lack of self-help options available, which can lead to over-reliance on customer support.

What is Phone.com Good for?

We’d recommend Phone.com as an affordable solution for small businesses seeking a professional business number to solidify their brand identity.

We were particularly impressed by Phone.com’s robust video conferencing capabilities, making it a suitable platform for teams to conduct internal meetings and external customer interactions.

While it may lack extensive third-party integrations and advanced features required by larger teams with complex needs, Phone.com’s simplicity and HIPAA compliance make it an attractive VoIP for small businesses, especially those handling sensitive healthcare data.

For companies prioritizing cost-effectiveness and essential virtual phone system functionality, Phone.com could be an excellent choice.

Phone.com vs Top Competitors

Now that we’ve seen what Phone.com offers, let’s compare it with some of the best VoIP providers on the market.

Phone.com Ooma Vonage Nextiva RingCentral
Best For Local businesses Home offices Growing SMBs Call centers Established businesses
Starting Price $12.74 per month $19.95 per month $13.99 per month $17.95 per month $20 per month
Trial Period 14 days 7 days 14 days
Mobile App Android and iOS Android and iOS Android and iOS Android and iOS Android and iOS
Top 3 Features Call analytics, video conferencing, premium hold music. Available in 70+ countries, home and office plans, voicemail-to-email AI assistant, 99.999% uptime, on-demand call recording Unlimited internet fax, Outlook/Google integration, admin portal for team management IVR, Enhanced business SMS, RingCentral webinars
Money-Back Guarantee 30 days 30 days 30 days 30 days 30 days

Phone.com vs RingCentral

When comparing Phone.com and RingCentral, we noticed that the two virtual phone systems cater to different needs. Phone.com is an excellent choice for small businesses seeking a simple and affordable virtual phone number solution.

Its accessible pricing plans and essential features like call forwarding and local or vanity numbers make it an attractive option for startups and solo entrepreneurs.

In contrast, RingCentral is an established and comprehensive platform, offering advanced capabilities like robust integrations, call analytics, and scalability for larger teams with complex needs. However, RingCentral’s extensive feature set is reflected in its higher pricing.

Phone.com is more than adequate for small businesses prioritizing cost-effectiveness and simplicity in a virtual phone system, while RingCentral is a better fit for enterprises with intricate communication requirements.

Check out our full RingCentral review for more information

Phone.com vs Grasshopper

Phone.com and Grasshopper are both well-suited for small businesses. While Phone.com is slightly more affordable, Grasshopper’s user-friendly interface and easy setup make it a convenient choice.

Phone.com stands out with robust video conferencing capabilities and HIPAA compliance, making it a better fit for businesses handling sensitive healthcare data—Grasshopper isn’t, which may limit its suitability for certain industries.

However, both platforms provide essential virtual phone system features like call forwarding, voicemail, and virtual numbers for small businesses to present a professional image.

Ultimately, the choice between the two depends on factors like budget, industry-specific compliance needs, and the level of functionality required beyond basic virtual phone system offerings.

Learn more with our full Grasshopper review

Phone.com vs Ooma

Phone.com’s cost-effective pricing plans make it an attractive option for startups and solo entrepreneurs. It offers essential features like call forwarding, voicemail, and virtual numbers to help smaller companies project a professional presence without breaking the bank.

However, it lags behind in seamless integrations with popular business tools like Microsoft 365, Google Workspace, and top CRM platforms, so is perhaps better suited for smaller businesses seeking a simpler phone number for customers to book appointments, for example.

In our in-depth Ooma review, we found that it caters to the needs of growing teams and call centers with advanced capabilities like interactive voice response (IVR) and robust call routing options.

Its tight integrations with CRM tools can be particularly helpful for sales teams seeking to track calls and follow up with potential clients efficiently.

While Ooma’s comprehensive feature set and integrations make it a better fit for larger teams with more complex needs, these robust offerings come at a higher price point compared to Phone.com.

Here’s a full Ooma review for more details

How We Test VoIP Services

For over 13 years, Techopedia has established itself as a trusted voice in technology, including the best virtual phone number systems. You can trust our analysis as we extensively test market-leading VoIP solutions.

We meticulously examine the core features, including domestic and international calling, auto-attendant, call-routing, and third-party integrations.

We also consider user reviews across multiple platforms to ensure we provide a comprehensive, well-rounded assessment that considers real-world experiences.

With our comprehensive methodology, you can rely on our recommendations when deciding which VoIP phone system is best for your business.

How to Choose the Best VoIP Provider

Searching for the right VoIP phone service can feel overwhelming, especially with so many providers to choose from. Here are some critical points you should consider before making a decision:

PriceFeaturesScalabilityEase of useIntegrationsCustomer supportUptimeHidden costs

Cost-effectiveness should be a critical factor when selecting a VoIP phone solution for your business. Evaluate the pricing plans thoroughly to ensure they align with your budget while providing the essential features you require.

It’s also crucial to consider the contract terms. Some VoIP providers require minimum commitment periods, which could impact your total spending over time.

VoIP systems provide a wide array of features, but their capabilities and target markets can vary significantly. Some solutions are tailored for small businesses with modest call volumes and basic telephony needs, while others are designed to handle the demands of large-scale call center operations.

It’s essential to evaluate your specific requirements and match them with a VoIP provider that aligns with your business size and communication expectations.

When evaluating VoIP phone solutions, consider scalability and growth potential. Ensure the system allows you to easily add new numbers and users as your business expands.

Check the costs associated with scaling up, as some providers may charge significant fees for growing beyond your initial plan.

We recommend choosing a VoIP phone system with a trial or demo period. This allows you to evaluate its features and usability before committing to a contract.

By taking advantage of a trial period, you can ensure the VoIP solution aligns with your workflow, meets your requirements, and offers a user-friendly experience that facilitates seamless adoption across your organization.

Seamless integration with your existing software ecosystem is another critical consideration when selecting a VoIP phone system. Many leading VoIP providers offer native integrations with popular video conferencing tools, CRM, and marketing solutions.

A well-integrated VoIP system can significantly boost productivity and operational efficiency by reducing the need for manual data transfers. Before committing to a VoIP solution, double-check its integration compatibility with your current software tools.

Reliable connectivity is a top priority for VoIP systems, but occasional disruptions or technical issues may still arise. In such scenarios, having access to prompt support resources can be invaluable.

While some VoIP providers offer round-the-clock telephone support or live chat options, others rely on self-service resources like knowledge bases or community forums.

Depending on your organization’s preferences and support requirements, it’s advisable to evaluate the various support channels offered by prospective VoIP providers.

To avoid contacting customer support for connectivity issues, consider opting for a provider with a high uptime guarantee.

A 99.9% uptime implies downtime of a maximum of 1 minute and 26 seconds per day. 99.99% uptime guarantees less than 9 seconds per day. The ideal 99.999% uptime means less than 1 second of daily downtime.

When budgeting for a new VoIP phone system, consider the upfront costs and any potential additional expenses. Many providers charge extra for multiple phone numbers beyond a certain limit included in the base plan.

Make sure to review pricing structures, termination policies, and hardware requirements to accurately estimate the total implementation expenses and avoid unexpected costs that could strain your budget.

FAQs

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Alice Martin
Senior Writer
Alice Martin
Senior Writer

Alice Martin has five years experience as a writer before joining Techopedia in 2024. After completing an interdisciplinary degree in Liberal Arts and Sciences at the Universiteit van Amsterdam, she began writing in the arts and music industries. Driven by a love of research and analysis, Alice turned her attention towards all things software and technology. She now offers expert advice in these fields to help readers make informed decisions.