A Full Vonage Review – Everything You Need to Know in 2024

Our Verdict

Vonage is one of the best small business VoIP services in terms of cost, ease of use, and features

Vonage boasts a stellar reputation. It’s incredibly reliable, with 99.999% uptime, and it offers affordable yet feature-rich plans.

Most agree that it’s very easy to use and set up too, but the customer service is where users have mixed opinions.

The limit on extensions is why we don’t recommend it for enterprises, but overall, SMBs truly can’t go wrong with Vonage. It’s an all-in-one machine that offers insane value for money.

Pros

  • It offers 99.999% uptime
  • Boasts 50+ features
  • Offers easy integrations
  • Easy to set up and use across devices
  • Multiple forms of communication

Cons

  • You can only link 3 devices to each number
  • Add-on features are costly
  • Mixed customer service reviews

This Vonage review explores a VoIP provider that’s huge in the cloud communications space — but that doesn’t mean it’s the best choice for everyone. To help you decide, we’ll explore its features, security, and how it compares against other leading VoIP apps we’ve used — we also factored in Vonage reviews online to give you a complete overview of where it shines and where it falls short.

Vonage’s Pricing

Vonage offers several plans, the most popular is the Premium plan, but here’s an overview of what each one includes — keep in mind that all plans require a minimum contract term of one year.

Mobile Premium Advanced
Starting Price $19.99/user/month $20.99/user/month $27.99/user/month
Unlimited Domestic Calling
Unlimited Domestic Texting
International Calling
Numbers $0.87/m to rent a virtual phone number (SMS and voice) Same as the Mobile Plan Same as the Mobile Plan
Video Conferencing Up to 200 participants Up to 200 participants
Call Recording No (add-on — $4.99) No (add-on — $4.99)
Voicemail Transcription

Mobile — Starts at $19.99/month

Vonage’s Mobile plan offers an easy-to-use phone service app that you can use for all your business communication needs. While it’s called the Mobile plan, you can use it on a desktop, too.

With this plan, you get unlimited domestic calling, SMS, and MMS messaging. Most starter plans typically sit in the $10-$30 range, putting Vonage’s plan squarely in the mid-range of affordability.

Premium — Starts at $20.99/month

This plan gives you access to their enhanced business communications app with a number of bonus features — including high-definition video, analytics, and integration capabilities.

Plus, you get the Virtual Receptionist that you can use to manage your phone menu, route calls, and send outgoing messages via the Cloud — saving time and ensuring calls are promptly addressed.

While Business Vonage offers 50+ features, RingCentral, one of Vonage’s main rivals, includes more in its standard plan. However, you can add many of these to your Vonage plan at a low cost.

Advanced — Starts at $27.99/month

The Advanced plan offers a number of impressive features. In particular, many businesses would benefit from this plan’s on-demand call recording, which offers up to 15 hours each month.

Voicemail transcription is another great benefit of this plan — which you can use to transcribe each of your messages into text for easy review.

Vonage’s Features

Vonage offers 50+ features — all centralized on one intuitive portal. Compare this to providers like MightyCall, which offers a more modest suite of around 30 features.

It’s easily one of the best call-tracking software solutions, with analytics for each extension and premium features like Voicemail Transcription — Vonage is undoubtedly as usable as it is scalable.

Here’s a quick overview of the key features we found noteworthy to expand on in our testing of the platform.

Ring Groups

Vonage's Ring Groups

With the Vonage phone system, you can use Ring Groups (or Call Groups) to forward any calls to multiple extensions at once — ringing several people at the same time.

We found that direct incoming calls can ring up to 25 extensions at once or in a sequence. This is on par with several other popular VoIP providers. For example, you can dial up to 20 numbers with Nextiva.

With Vonage, your unanswered calls are either directed to another extension or sent to voicemail. Overall, this is a must-have to ensure calls to customer support and sales teams are evenly distributed.

This is a popular feature, as it can help reduce your teams’ workload, boost productivity, and help cut your customers’ wait times — thereby improving your customer service.

Call Forwarding

Vonage Call Forwarding

With this, you can forward unanswered calls to a different extension or phone — rather than to voicemail. This ensures your employees don’t miss important calls when they aren’t in the office.

Vonage’s Call Forwarding feature gives you 3 options for forwarding calls:

  1. The ability to call a designated extension
  2. A staggered approach — forwarding to a series of extensions or numbers (up to 3), essentially “following” the employee
  3. Calls get sent to a group of extensions (such as your customer service or sales department)

We found the Call Forwarding simple to set up, we could easily amend who to forward the call to and how many rings a caller had to wait before their call was forwarded.

Vonage Meetings

Vonage Meetings

Whether on mobile or desktop, it was easy to initiate, join, and record video meetings. Like Ooma and Nextiva, we found that you can share files with Vonage’s screen-share capabilities, too.

In addition, the speaker view feature made meetings engaging throughout. We found the whiteboard feature particularly cool — allowing up to 20 attendees to share ideas on a Paint-esque canvas.

Vonage offers a dedicated dial-in number from 60 countries and a meeting PIN for fast access. The calendar integrations are great for ensuring your team knows when their next meeting is.

Vonage Visual Voicemail

Vonage Voicemail

With this, you can create a written transcript of your voicemails to view them on the desktop or mobile app. Plus, you can forward voicemail audio files and transcripts to your email inbox.

Visual Voicemails are automatically transcribed, helping to ensure the privacy of the caller. That said, this nifty feature is an add-on that costs $4.99/month.

Add-ons offer great flexibility and scalability, but costs can rack up. However, we find Vonage is refreshingly clear with its pricing, so you’ll see the costs tally when you add them to your plan.

Auto Attendant

Vonage Auto Attendant

Vonage’s Auto Attendant (or Virtual Receptionist) helps automate call management. This gives callers the chance to select options from a menu — which you can customize based on:

  • Departments
  • Employee availability, and
  • Workday and holiday schedules

You can get a multi-level Auto Attendant (on the Premium plan) to manage your phone menu, route calls, send messages, and prioritize specific callers, or the basic one on the starter plan to transfer calls.

Overall, we were impressed with how easy it was to record and modify greetings with text-to-speech and to preconfigure the attendant based on workday and holiday hours.

Vonage’s Integrations

Vonage Integrations

You can integrate Vonage with over 20 business and productivity apps. Plus, there are embedded (UI-level) integrations that remove the need to toggle between apps. Integrations include:

  • Salesforce ($4.99/m)
  • Microsoft Teams, Microsoft Dynamics, Office 365
  • Slack
  • Zapier (for thousands more)
  • Zendesk
  • Google Workspace, G Suite
  • Connectwise to call contacts and forward calls to voicemail
  • Apptivo Estimates ($10/m) and Apptivo Invoices ($10/m)
  • Bullhorn for recruiters ($4.99/m)

As we’ve indicated above, some need to be paid for. It’s also worth noting that some users have found it tricky to integrate their CRM software but have found that it works fine after the initial setup.

This, unfortunately, isn’t uncommon, as we found similar struggles when we tested RingCentral for our full RingCentral review.

Is Vonage Safe?

Vonage takes security seriously, using encryption across the platform — for example, all video calls are encrypted and comply with GDPR.

To compare, Nextiva offers call encryption but at a small additional fee. That said, as with Nextiva and RingCentral, Vonage also adheres to HIPAA, HITECH, and HITRUST compliance.

This ensures that privacy and data protection standards are met. In addition, they also undertake regular audits and testing of application security to pinpoint any potential vulnerabilities.

To top it off, Vonage’s servers are hosted by IBM Softlayer and AWS data centers — and Softlayer, for example, is compliant with security standards like ISO 27001.

It doesn’t end there either, Vonage’s servers are also protected with additional firewalls and logical access control.

Vonage Customer Reviews

Vonage has stellar reviews across many sites, with a rating of 4.8 (with a total of 1,420 reviews) on TrustPilot and 4.1 (301 reviews) on Capterra.

Many say they appreciate the knowledgeable support, and they particularly enjoy Vonage’s integration capabilities and how easy it is to integrate with key apps to streamline business operations.

The image shows a review with a 5-star rating on the Capterra site.

Vonage reviews also highlight how usable it is across devices, with many adding that the interface is simple to navigate to manage communications — from international calls to video conferencing.

They say the voice and video quality is great, no matter where or when calls are taken. However, some reviewers note that there are occasional drops in audio quality.

In addition, while many love Vonage’s customer support — there are Reddit reviews that mention that support is, at times, hard to reach.

What is Vonage Good for?

Vonage was built as a small business VoIP — offering small teams the tools and tech that were previously only accessible to large enterprises with complex IT departments.

They offer a pay-for-what-you-use model that allows companies to automate processes, streamline communications, offer multichannel customer support, and build out their tech stack with integrations.

If you’re a larger enterprise, you may want to look into a VoIP solution like Nextiva that offers Quality of Service for large-scale communications, plus:

  • 24/7 network monitoring
  • Features like digital faxing, and advanced voicemail, and
  • Local and toll-free numbers

Vonage vs Top Competitors

While Vonage is one of the best Internet phone services, there are several other solutions out there that may be a better fit for you. Here’s a quick comparison to help you decide:

Vonage Ooma Nextiva Phone.com MightyCall
Best For Small businesses Ease of use Enterprises Businesses on a budget Small businesses after an affordable VoIP
Starting Price $19.99/user/month $19.95/user/month $18.95/user/month $12.74/user/month $15/user/month
Trial Period 14-day trial 60-day trial 7-day trial 14-day trial
Mobile App Android and iOS Android and iOS Android and iOS Android and iOS Android and iOS
Top 3 Features 99.999% uptime, multi-level auto-attendant, visual voicemail for transcriptions Video conferencing (100 participants), meeting recordings, call queues Free toll-free number, unlimited Internet faxing, voicemail to email delivery Minute bundles for high-volume users, a live receptionist, call routing options Detailed call notes, Call Whisper, call interception
Money-Back Guarantee 30 days 30 days 30 days 30 days 30 days

Vonage vs Ooma

As we explore in our Ooma Review — Ooma, like Vonage, is one of the best small business VoIPs. Both offer 50+ features and affordable plans for those on a budget who want all the bells and whistles.

Both offer a virtual receptionist, ring groups, call queuing, and CRM integration, but Vonage offers slightly more integrations and 99.999% uptime. In comparison, Ooma has more positive reviews.

That said, Vonage is a better choice if you’re looking to juggle multiple applications, while Ooma could be a good call for less tech-savvy teams that like more intensive support.

Vonage vs RingCentral

Both Vonage and RingCentral are known for their usability and reliability, with both offering a 99.999% uptime and neither requiring extensive onboarding and training to use effectively.

While Vonage offers 20+ integrations, RingCentral has over 200 — making RingCentral the better option for businesses with complex tech stacks.

When it comes to pricing, Vonage edges out RingCentral — with Vonage costing just under $20/month and RingCentral costing $30/month.

So, if you’re looking for advanced integrations, then RingCentral is best for this, while Vonage offers a number of useful features and a high-quality service for slightly less.

Vonage vs 8×8

8×8 is known for its 99.999% uptime — just like Vonage. Both offer every feature you’d expect from your VoIP — including unlimited calls, virtual receptionists, and call routing.

However, Vonage slightly takes the edge if you’re looking for more integration capabilities, but if budget is a bigger concern, then 8×8 is certainly one to look at, as it costs just $15/user/month.

Verdict – Is Vonage Worth It?

With 50+ features and designed with the flexibility and scalability that small businesses need, Vonage is a brilliant VoIP if you’re looking for a platform to handle all your communication needs.

We like how usable the interface is, the host integrations on offer, and how you can use Vonage’s builder tools to customize and automate your workflows — sans code.

The biggest downsides are the limit on extensions, some varied experiences with customer services, and very occasional drops in call quality. Plus, as we’ve noted, it’s not the best for enterprises.

This is definitely a VoIP for small businesses. You can try it risk-free now for a full two weeks to see if it’s your cup of tea.

How We Test VoIP Services

We undertake an in-depth study of the best VoIP services to provide our readers with a balanced overview of each one. To start with, we test the call quality of both audio and video.

Beyond this, we get hands-on with integrations and put the interface through scrutiny to tackle numerous tasks like recording metrics, managing call volume, and hosting video meetings.

Beyond our own research and testing, we also analyze other user reviews across the internet to provide a well-rounded look at the tools we review.

How to Choose the Best VoIP Provider

How do you choose the best VoIP provider for your business? Here are the key factors you should consider before you buy:

Price and Hidden CostsFeaturesScalabilityEase of UseIntegrationsCustomer SupportUptime

You should consider your budget and how each plan meets your functionality needs. Solutions like Ooma are great if you’re on a budget, while Vonage is ideal for an all-in-one solution if you’re happy with the add-on fees. Also, don’t forget to consider any hidden fees, such as taxes and call costs.

You need to consider which features you need based on your budget requirements. Vonage and Nextiva typically offer more advanced features for a higher fee, while MightyCall, for example, prioritizes affordability.

Next, note how much it costs to scale and whether the added functionality you’ll need is available with that provider — at a price you’re willing to pay.

It’s always a good idea to make sure a platform is easy to use and requires minimal onboarding and training. Always schedule a demo or make use of any free trials and guarantees to test the usability.

As we’ve explored in all of our reviews, including this Vonage Review, some integrations may only be available on higher-tier plans (such as Vonage’s CRM integrations).

Support hours are important, as are the channels providers deliver support on — make sure these are right for your team.

This is essential to the smooth running of your business. Be sure to factor in every ‘9’ in the reported uptime, and this translates to the downtime you’ll experience every year.

FAQs

What is Vonage?

Is Vonage a good service?

Why is Vonage so expensive?

Can I use any phone with Vonage?

Is Vonage still in business?

References

  1. What is HIPPA? (CDC.gov)
  2. AWS Data Centers (AWS — Amazon)
  3. What is Quality of Service (RegulationBodyofKnowledge)
Kirsten Lamb

Kirsten Lamb is a freelance conversion copywriter and content marketer with a specialist focus in technology. She previously studied at Keele University and The University of Edinburgh. She has over 7 years of experience in the marketing industry and has worked with brands like Hotjar and WooCommerce, plus on the tech side of Booking.com.