Amit Kachhawa
Amit Kachhawa is Sr. Director Corporate Strategy of Etech Global Services.
Etech is a preferred outsourcing partner for Fortune 50 companies. Amit
is passionate about helping business leaders adopt strategic
outsourcing to make their business and workforces healthier and more
productive. He has helped companies through customized company
productivity assessment where outsourcing could dramatically impact
results. Amit is phenomenal with his insights for using Live Chat
support for sales and customer service. He is responsible for developing
key relationships with external clients to bring knowledge of market
trends and companies to bear on strategic discussions & strategy
development including identifying and prioritizing strategic gaps to
improve customer experience.
Articles by Amit Kachhawa
Implementing a Smarter Customer Engagement Strategy Using Big Data
Customer engagement is at the root of all business, but an organization's strategy can make all the difference in its success. Big data is...
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