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Jesse Bird is the co-founder and chief technology officer at TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. In his role, Jesse spearheads the software development, implementation and execution of TCN’s Voice Over Internet Protocol (VoIP) and call center technology, while leading the company’s strategic direction and global expansion. Since co-founding TCN, Jesse has played a vital role in establishing and developing what has now turned into a global, multi-million-dollar technology company. In 1999, Jesse began writing software to develop TCN’s flagship product, TCN Platform 3.0, the most comprehensive and advanced cloud-based call center technology platform on the market. This disruptive software platform would later become the foundation of TCN’s software solution. Under Jesse’s leadership, TCN has evolved from handling outbound calls and inbound calls to blended calls. Over time, Jesse’s technological foresight would lead TCN to automate and enhance its cloud-based products as he continuously looked for proactive opportunities to add new features to the existing platform. Throughout his tenure at TCN, Jesse has developed and launched “VocalRx,” an automated patient engagement platform that enhances revenue cycle efficiency for healthcare providers; “VocalVision,” a virtual call center technology for the visually impaired; business and speech analytics tools; as well as a handful of omnichannel features including short message service, email and direct-to-voicemail offerings, to name just a few. As an industry trailblazer in VoIP technology, Jesse continues to play a critical role in keeping TCN’s call center platform at the forefront of the industry. With more than two decades of technology experience, Jesse has specialized in network and database design, cloud computing, process improvement, CRM, speech analytics, business intelligence, omnichannel tools, physical hardware and virtualized computing environments.

Articles by Jesse Bird