Ketan Tailor joined xMatters in January 2015 and currently serves as VP, Support. In this role he leads the company's client support strategy, driving a passion for delivering high client satisfaction and efficiencies to the support organization. Ketan brings more than 15 years of leadership and technical support experience within the software security industry. Prior to joining xMatters, Ketan was part of the support leadership team at Sophos and was responsible for ensuring a best-in-class customer experience as customers developed, adopted and expanded their security suite. Prior to Sophos, Ketan held a variety of technical and leadership positions at Absolute Software and Radiant Communications.