With nearly 15 years of experience in the IT industry, Matt Cox is a lover of creating technical solutions and successful customers. As the senior director of technical operations and ITSM at SolarWinds, he leads the talented team of solutions consultants and implementation specialists who work with customers of all sizes and across many different industries to create tailored service management solutions using ITSM and ITIL best practices.Prior to joining SolarWinds, Matt worked for Railinc, the railroad industry’s most innovative resource for IT and information services. Starting as a customer service representative, he quickly grew into Business Analyst and Solutions Engineering roles. As a Business Analyst, he led agile project teams to create rail industry solutions, serving as a liaison between customers and dev teams. As a Solutions Engineer he honed his passion for understanding customer needs and requirements and developing tailored technical solutions to meet those needs.